ITIL v.3 Trainings
ITIL Foundation V.3 – 3 days The course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL).
ITIL Bridging V.3 – 1 day The course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL).
ITIL in Practice V.3: Foundation – 4 days The course combines theory and practice through which it smoothly introduces the ITIL v.3 concepts for all the critical processes of the IT systems and networks in the company.
FOXPORT: Service Management in Action (SMIA) Simulation – 1 day TCE in partnership with Fox It is the only company in Bulgaria that offers a dynamic and interactive way for gaining hands-on experience how ITIL v. 3 best practices are used in real business simulations.
ITIL in Practice V.3: Change Configuration & Release (CCR) – 2 days The focus of the course is the Service Asset and Configuration Management, and Release and Deployment Management Processes (CCR). It will give you an overview what is IT Service Management (ITSM) and how ITIL can support its objectives.
ITIL in Practice V.3: Service Level Management (SLM) – 2 days The focus of the course is the Service Level Management in ITIL. It will give trainees an overview what is IT Service Management (ITSM) and how ITIL can support its objectives.
ITIL in Practice V.3: Support and Restore (S&R) – 2 days The focus of the course is the Support and Restore ITIL processes - Incident and Problem Management and the Service Desk Function. It will give you an overview what is IT Service Management (ITSM) and how ITIL can support its objectives.
ITIL v.3 Capability: Release Control and Validation (RCV) – 5 days The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management as integral parts of its overall business-focused Services Framework.
ITIL v.3 Capability: Planning, Protection, and Optimization (PPO) – 5 days The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business focused Services Framework.
ITIL v.3 Capability: Operation Support and Analysis (OSA) – 5 days The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focused Services Framework.
ITIL v.3 Capability: Service Offerings and Agreements (SOA) - 5 days The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focused Services Framework.
Project Management Trainings
Essential of Quality Management (EQM) – 2 days, 14 PDU The quality of your products and services is often the corner stone of customer retention.
Risk Management (RMC)– 2 days, 14 PDU The failure of project managers to assess project risks has been a major cause of project failures.
Scope Management (SM) – 2 days, 14 PDU This course helps participants identify what is essential to ensure that the project includes all the work required, and only the work required, to complete the project successfully.
Cost and Scheduling Management (CSM)– 2 days, 14 PDU Our scheduling and cost estimating course will teach you the tools and techniques essential to perform realistic and accurate budgets and time schedules.
Introduction to Project Management (IPM)– 3 days, 24 PDU This course introduces the concepts and practices of project management in accordance with PMI methodology.
Project Management Preparation (PMP) – 5 days, 35 PDU This comprehensive PMP® test preparation course emphasizes key concepts of project management, reviews sample test questions formatted in the style of the PMP® exam.
