What We Do
Founded in 1998 as a consulting company, ITCE values the process of co-creation with its customers to:
- identify and co-develop the most effective learning programs for their talent
- enable Agile and Scaled Agile transformations through a blend of consulting, coaching, and training
- craft roadmaps, processes, and best-practice implementations of the ServiceNow platform, as one of the first ServiceNow partners in CEE
Management Team
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in the IT industry. She is a well-known name in the field of Scaled Agile, DevOps, Enterprise Architecture and IT Service Management.
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader, specializing in Scaled Agile, DevOps, Enterprise Architecture and IT Service Management.
She has been part of the design, strategical planning and realization of numerous large scale Agile transformations and ServiceNow digital transformations. Nina has coached and consulted the leadership teams of many organizations in these crucial moments.
A speaker at conferences, author of thought leadership articles and publications, nominee for business awards, and recognized as the fastest female CEO, Nina is a leader striving for continuous improvement and growth.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Service Management and Security. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Service Management and Security. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.
He is a highly respected ITIL® trainer, known for the high success rate of certification of his students and has trained thousands of professionals so far.
In the recent years, Orlin has been also specializing in Scaled Agile and helped leadership teams on how to successfully utilize best-practice frameworks in their transformation and modernization efforts.
Julia Oliveira
Partner Consulting Solutions & Principal Consultant
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Principal Consultant with more than 15 years of experience in the industry and manager of the Consulting Practice at ITCE.
Julia Oliveira
Julia has successfully led some of the largest ServiceNow projects in Southeast Europe including major process and organizational improvements.
Julia is specializing in the roadmap design, scoping and strategic advisory consulting of organizations taking on a transformation journey with the ServiceNow platform. Julia’s focus of competencies includes managing projects for IT Service Management, IT Strategy and Transformations, Demand Management, Project Portfolio Management, ServiceNow ITSM, SPM, CSM Implementations and for ISO 20000 certification.
- ITIL® 4 Managing Professional
Certified SAFe Agilist - PMP®
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist for IT Service Management
- ServiceNow Certified Implementation Specialist for IT Business Management
- ServiceNow Implementation Bootcamp
- ServiceNow Accredited Pre-Sales and Sales Consultant (IT Service Management & IT Business Management, Customer Service Management)
- PRINCE2® Practitioner
- DevOps Foundation
- ITIL® Expert Certificate
- ITIL® Manager Certificate
- ITIL® Practitioner: Support & Restore
- Fox IT and Exin Accredited Trainer
- ISO20000 Auditor
Krasimir Parushev
Partner Consulting Solutions & Principal Consultant
Krasimir Parushev is a highly qualified and experienced technical consultant, specializing in the ServiceNow platform, Microsoft Azure, .NET, SQL, Web Technologies and system integrations.
Krasimir Parushev
Coming from the background of a full-stack developer and trainer, Krasimir is now heading the technology consulting practice at ITCE and is an accredited ServiceNow and Microsoft trainer.
He has been part of the implementation team of numerous highly complex international ServiceNow projects and has developed integrations between different service management and discovery tools based on web services.
Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Accredited Trainer ( Advanced System Administration, Orchestration)
- ServiceNow Certified System Administration
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – IT Service Management
- ServiceNow Certified Implementation Specialist – Software Asset Management
- Microsoft Certified Trainer (MCT)
- Microsoft Certified DevOps Engineer Expert
- Microsoft Certified Professional Developer Web Developer
- Microsoft Certified Professional Developer Windows Developer
- MCTS .Net Framework 4, Service Communication Applications
- MCSE Data Platform
- MCITP Database Administrator
- MCITP Database Developer and MCITP Business Intelligence Developer
Biliana Alexieva
Finance Manager
Biliana is in charge of the finance, HR, administration and facility matters of ITCE. She has successfully managed projects in the field of Operational Programme Competitiveness of the Bulgarian Economy.
Biliana Alexieva
Finance Manager
Biliana is in charge of the finance, HR, administration and facility matters of ITCE.
She has Masters in Accounting & Controlling and experience in finance, accounting, tax and analysis across various industries.
Biliana has successfully managed projects in the field of Operational Programme Competitiveness of the Bulgarian Economy.
Social Responsibility
Guided by the belief that every motivated person deserves the opportunity to develop skills and grow in the highly promising and fast-growing IT industry, ITCE’s team founded an NGO named SkillsAssembly which serves as a platform for ideas, projects and experts to collaborate and contribute to the local IT ecosystem and skills development of junior talent.
