ActivTrades moved 99% of IT service requests online, freeing up IT teams to focus on innovation‑led business projects. The Situation ActivTrades is a leading independent broker, a fintech company, that provides trading services in Forex, Contracts for Difference (CFDs), and Spread Betting. The company was using a free, open source system to deliver IT support […]
Author: Gergina
Why You Need to Learn About Agile Customer Service Management
We are excited to share our newest training course – Agile Customer Service Management! In this 2-day training, teams learn how to provide excellent customer service by understanding that CSM is not simply support but a value-adding service that is essential in achieving high customer satisfaction. Customer service is not a separate part of your […]
ServiceNow Success Story – Raiffeisenbank Bulgaria
Raiffeisenbank Bulgaria introduced ServiceNow IT Business Management & IT Service Management to continue their ongoing digital transformation journey of driving innovations and fostering successful collaboration among teams. ServiceNow is now the strategic platform for delivering organisational change, enabling the bank to meet its long term goal of being a fast, adaptive and innovative leader in […]
2018 @ITCE
What a year it’s been at ITCE! We celebrated our 20th anniversary and expanded our scope of impact above and beyond to achieve tremendous results together with our customers and partners. So, cheers to the amazing 2018 and thank you to all who have been part of it!
ITCE’s CEO Nina Prodanova-Iozeva is among E&Y Entrepreneurial Winning Women
Nina Prodanova-Iozeva, co-founder and CEO at ITCE has been recognized as one of the E&Y Entrepreneurial Winning Women in Europe, a program which identifies high-potential female leaders with growing and innovative businesses. The E&Y Entrepreneurial Winning Women Class of 2018 features 22 women leading 20 fast-growing businesses from 9 European countries. Four of these entrepreneurs are […]
ITIL Next Steps – ITIL® 4 is Coming
The long wait for ITIL 4 is over – Axelos has announced that ITIL 4 Foundation will be released in Q1 2019. According to Axelos, the ITIL 4 name will reflect the role the framework will play in “supporting individuals and organizations to navigate the Fourth Industrial Revolution”. That is why, the update will focus on […]
The New Microsoft Azure Training Paths & Certification
Microsoft is launching new role-based training and certifications starting with updating the Azure and Office 365 training content and exams. The purpose behind the change is to adopt job-role perspective to meet the skills in demand on the market. What does role-based certification mean? In preparation for this major change, Microsoft has conducted detailed market […]
Technology won’t replace people but will give them more time for creativity
Press Release According to Paul Hardy, Chief Innovation Office EMEA, ServiceNow, technology will allow people to be more efficient and motivated in the workplace SOFIA–07 June 2018 – ITCE organized the event „Future of Work“, dedicated to the latest trends in the modern workplace. The event was attended by C-level managers from the banking, telecom, […]
ServiceNow Training Courses & Certification Exams at ITCE
ITCE is a ServiceNow Authorized Training Center where you can attend an instructor-led ServiceNow Fundamentals training. You can also request the full portfolio of ServiceNow training courses. You can also get certified for ServiceNow Certified System Administrator at our testing center. The certification exams need to be directly requested through the Kryterion website here and […]
ServiceNow User Group Bulgaria Meeting
We are thrilled to share insights from the second ServiceNow User Group Bulgaria Meeting which took place on October 5th at ITCE. This time, presenters were Ivan Ivanov from ActivTrades and Boyan Angelov from Atos who shared valuable success stories. ServiceNow was presented by Mila Georgieva, Senior Solutions Consultant who presented some exciting new features […]