The Cloud & DevOps Academy provides fast-track to career in IT to bright and motivated talent by engaging them in a journey of in-demand skills and cutting-edge technologies. Fast-track to Career in IT Cloud & DevOps Academy is an initiative of KPMG ITS Sofia and ITCE which aims to provide recent university graduates with the […]
Author: Gergina Georgieva
Fastest Female CEO for 3rd Year in a Row
ITCE’s CEO Nina Prodanova-Iozeva became the fastest female CEO in Bulgaria for 3rd year in a row. As returning champion, Nina managed to maintain her champ time of 4:07 per km and stayed after the competition to cheer for her team in the corporate relay. Nina has been known for her passion for sport as a very […]
ITCE’s CEO Nina Prodanova-Iozeva at the first E&Y Winning Women EMEIA Meeting
Nina Prodanova-Iozeva, co-founder and CEO at ITCE, attended the first E&Y Winning Women EMEIA Meeting in Lisbon. She was one of 22 Entrepreneurial Women who were part of the program in 2018/2019. The program identifies high-potential female leaders with growing and innovative businesses which have the potential to scale. We at ITCE are thrilled and […]
ServiceNow Success Story – ActivTrades
ActivTrades moved 99% of IT service requests online, freeing up IT teams to focus on innovation‑led business projects. The Situation ActivTrades is a leading independent broker, a fintech company, that provides trading services in Forex, Contracts for Difference (CFDs), and Spread Betting. The company was using a free, open source system to deliver IT support […]
Why You Need to Learn About Agile Customer Service Management
We are excited to share our newest training course – Agile Customer Service Management! In this 2-day training, teams learn how to provide excellent customer service by understanding that CSM is not simply support but a value-adding service that is essential in achieving high customer satisfaction. Customer service is not a separate part of your […]
ServiceNow Success Story – Raiffeisenbank Bulgaria
Raiffeisenbank Bulgaria introduced ServiceNow IT Business Management & IT Service Management to continue their ongoing digital transformation journey of driving innovations and fostering successful collaboration among teams. ServiceNow is now the strategic platform for delivering organisational change, enabling the bank to meet its long term goal of being a fast, adaptive and innovative leader in […]
2018 @ITCE
What a year it’s been at ITCE! We celebrated our 20th anniversary and expanded our scope of impact above and beyond to achieve tremendous results together with our customers and partners. So, cheers to the amazing 2018 and thank you to all who have been part of it!
ITCE’s CEO Nina Prodanova-Iozeva Is Among E&Y Entrepreneurial Winning Women
Nina Prodanova-Iozeva, co-founder and CEO at ITCE is one of the E&Y Entrepreneurial Winning Women in Europe. The program identifies high-potential female leaders with growing and innovative businesses. The E&Y Entrepreneurial Winning Women Class of 2018 features 22 women leading 20 fast-growing businesses from 9 European countries. Four of these entrepreneurs are Bulgarian – Genoveva Christova-Murray […]
ITIL Next Steps – ITIL® 4 Is Coming
The long wait for ITIL® 4 is over – Axelos has announced that ITIL® 4 Foundation will be released in Q1 2019. According to Axelos, the ITIL® 4 name will reflect the role the framework will play in “supporting individuals and organizations to navigate the Fourth Industrial Revolution”. That is why, the update will focus on […]
The New Microsoft Azure Training Paths & Certification
Microsoft is launching new role-based training and certifications starting with updating the Azure and Office 365 training content and exams. The purpose behind the change is to adopt job-role perspective to meet the skills in demand on the market. What does role-based certification mean? In preparation for this major change, Microsoft has conducted detailed market […]