ITCE supports enterprises in their Digital Transformation journey through a portfolio of innovative training and consulting solutions. We have dedicated the last two decades on helping enterprises transform their processes and skill force by providing high quality consulting services to some of the largest companies in Bulgaria and Europe.  

ITCE is the regional partner for 14 markets in Southeast Europe of ServiceNow – Forbes’s most innovative company for 2018. ServiceNow is a market leading cloud-based platform for digital solutions that help people do their best work. It utilizes web and mobile portals for requests to various teams in the organization – IT, HR, Security, Business, etc. and it is a vital part of the digital transformation initiatives of companies as it manages the full lifecycle of digital products and projects.  

Learn more about ServiceNow itself here and here

About the Team:

We are a self-organizing and empowered team and we believe that being a reliable partner to customers is of significant importance. Currently, we are looking for a consultant enthusiast to join our team.  

You will be part of a highly dynamic and friendly environment, you will receive competitive salary and transparent bonuses based on your performance. 

About the Role:

The ServiceNow consultant will be working on the end to end delivery of ServiceNow solutions – requirements gathering, product design, implementation (configuration, development, testing), user training, deployment and post go-live support.  

This is what we will be expecting from you as a ServiceNow Consultant: 

  • Develop comprehensive knowledge in ServiceNow and achieve required product certifications 
  • Attend trainings for reaching an excellent multidisciplinary IT and business expertise 
  • Participate in projects together with the product owner and senior consultants 
  • Implement customer processes and develop custom functionalities using JavaScript (using Agile Methodologies) 
  • Integrate the product with an existing software ecosystem 
  • Provide quality documentation of the implemented capabilities 
  • Weekly reporting on deliverables status and time 

Qualifications for the role:  


  • Excellent command of English language is mandatory 
  • Bachelor’s or Master’s degree in the IT field or relevant work experience 
  • Knowledge in JavaScript and JavaScript frameworks (knowledge in Angular is an advantage) 
  • Basic relational database experience on products such as MySQL or MSSQL Server will give you an excellent head start 
  • Motivation to dive in and understand our customers’ processes and needs 
  • Desire to advance and learn, communicate when you are stuck is what we really value 


  • 1+ years of experience in developing Service Management Solutions (ServiceNow, BMC Remedy, HPSM) and Business Transformation projects 
  • ITIL Foundation certificate and previous experience in ITIL processes and roles 
  • Understanding of how integrations are developed (using Web Services- REST, SOAP) 
  • ServiceNow Certified System Administrator certification

We offer:

You will have excellent opportunities for development – work in a team of highly qualified consultants and have access to professional trainings.
In addition, you will get:

  • Competitive

    remuneration package

  • Access TO

    trainings, conferences, seminars and self-study materials

  • Superior

    health insurance

  • Sport


  • Premium

    Spotify account


    work time and environment

  • Additional

    days off

  • Possibility

    to work from home

If you feel comfortable with the above mentioned requirements and want to work with world’s most innovative company and solution for 2018 – ServiceNow, please apply with your CV in English. Only shortlisted candidates will be contacted.

Your personal information will be used only for the purpose of the recruitment process and will be treated with confidentiality and respect.

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