We are committed to support our clients in their certification journey by providing high quality training, preparation materials and exam vouchers staying focused on value added training services. We believe the future in certification process belongs to online proctoring.
What is Online Proctoring?
An online proctored exam is a timed assessment via an online platform in which the candidates’ desktop activity, webcam video, and audio are monitored. This allows the online examiners (online proctors) to supervise the assessment process in real-time.
How does Online Proctoring Work?
Exams via Online proctoring work pretty straightforward. You will need a quite space that is comfortable for you and a stable internet connection. When you book a date for your online proctored exam, you will be assigned an online proctor. On the day of the exam your online proctor will identify you via sophisticated technology and will ensure that your testing environment is comfortable, while also adhering to guidelines about what is permitted and what isn’t. During your exam, the Online Proctor will be observing you in a non-intrusive way and will always be available for you should you need any help.
Why Online Proctoring is so popular?
Online proctoring has become increasingly popular because it gives you the freedom to take your exam anytime and anyplace in a secure and reliable way. It allows you to tailor your exam date to your individual schedule and preferences.
SAFe
How to become SAFe® certified?
In order to get certified, you need to first take a course (browse SAFe trainings here). Once you take the course, you’ll be given access to the Community, where you’ll find your Learning Plan. After completing the required exercises and passing the course exam, you will be certified.
Price of the exam and certification process
First exam attempt is included as part of the course registration fee, if the exam is taken within 30 days of course completion.
During the first day of your training, you will receive a “Welcome to the Community” email where you can set up your password and get logged in into the SAFe Community platform. If you have registered for a course, you will also receive a notification that a learning plan has been assigned for the course you are attending. This learning plan must be completed in order to receive a certification for the course. The Welcome email will also contain instructions on how to book a suitable time and date to sit the exam.
To login to the Community Platform go to – community.scaledagile.com
> Enter your username
> Enter your password
You may reset your password at any time, if needed.
Can I get an exam extension?
If you are unable to take your exam within the 30-day window, you may still access the exam and can extend your exam deadline from your Scaled Agile Community profile. You are allowed a one-time courtesy extension of 2 weeks. You will need to wait until after your exam has expired to activated the extension. If the launch button is still available, you will need to wait until the day after the exam expiration date to activate the extension. The two-week extension option is available for 30 days after the exam window closes. If you are outside of this window, an Exam Retake will need to be purchased in order to complete the exam. You can purchase the exam retake option through you profile in the SAFe Community platform.
What Happens if I Fail my exam?
If you don’t pass your exam on the first attempt, you may take it again by purchasing a retake immediately after the first attempt.
If you don’t pass the retake exam, you may try a third time after a 10-day waiting period. The waiting period for a fourth attempt and any additional attempts is 30 days.
You can purchase an exam retake within your Learning Plan. The ‘retake’ button will be located next to your exam. Clicking this button will take you to our payment platform where you can purchase your retake exam.
Voucher validity: 30 days after the last day of the training course
Official Scaled Agile FAQ Support page: https://support.scaledagile.com/s/faqs?language=en_US
PeopleCert
Prerequisites for taking an exam
Based on the amendment in Axelos Policy, effective 1-Nov-2019, Axelos training organizations such as ITCE must sell certification training courses only in bundles which include the respective certification exam and an e-book. The Take2 Re-sit and Mock exam are optional. Please also keep in mind the new ITIL certification path that has been published. You can take a look at it here.
Prince Foundation: As this is an introductory level training, there are no prerequisites for attendance. It is recommended to have some experience working in a project-based environment.
Prince Practitioner: In order to sit the PRINCE2 Practitioner examination you must provide proof of having passed one of the following:
- PRINCE2 Foundation (5th Edition or 6th Edition version)
- Project Management Professional (PMP)®
- Certified Associate in Project Management (CAPM)®
- IPMA Level A (Certified Projects Director)
- IPMA Level B® (Certified Senior Project Manager)
- IPMA Level C® (Certified Project Manager)
- IPMA Level D® (Certified Project Management Associate)
How to order an exam voucher?
Upon your final confirmation regarding the exam and optional components, we will issue a Pro-forma invoice that we will send to you and that you can use for the bank transfer. Once we receive the payment, we will send you the exam voucher via email. The email will contain instructions for booking your exam online.
- Visit https://www.peoplecert.org/
- Create your PeopleCert Account. If you already have one, please sign in.
- Enter the Exam Code provided to you by your Training Organisation.
- Access your eBook in the My eBooks tab and Schedule your Exam in the Overview tab.
How to register and book an exam?
Once we receive the payment, we will send you the exam voucher via the PeopleCert Official Platform. The email will also contain instructions on how to create your profile at PeopleCert and how to book your online proctored exam. During the exam registration it is necessary to fill in your PeopleCert Candidate ID in the respective line in order to complete your registration. You can create your account at: www.peoplecert.org/login
When you create your account, please fill in your native language, birth date and short address. Once you make your registration and follow all the steps you will be able to see the available slots and whether there is one for your preferred date.
How to extend your expiration date?
In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.
How to retake your exam?
To select a new date and time to take your exam, simply log in to your PeopleCert Account, select “Overview”, find the exam you wish to reschedule and select “Change date” which is displayed under “My exams”. Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee will be charged if you reschedule your exam less than 48h before the start.
Validity: 12 months
Microsoft
Prerequisites for taking an exam
Depends on the particular exam you are interested in. Please get in touch with us for more details if you require further information.
How to order an exam voucher?
We can assist you by ordering the voucher for you from the Courseware Marketplace.
How to register and book an exam?
If you order the voucher with ITCE, we will send you an email with the code that you can use when you complete your registration for the exam.
You can find further instructions on booking & sitting the exam here: Online testing for Microsoft (FAQ) – https://home.pearsonvue.com/Clients/Microsoft/Online-proctored.aspx
Prices
Fundamentals: 59 EUR
Certification exam vouchers: 85 EUR
How to extend/reschedule your exam?
Be sure to reschedule or cancel exam appointments at least 24 hours before your scheduled exam or your fee will be forfeited. If you used a company-purchased voucher, the voucher will be forfeited. Reschedule or cancel your exam appointment via your Learn profile.
How to retake your exam?
If you don’t pass an exam the first time, you must wait 24 hours before retaking it.
- A 14-day waiting period is imposed between all subsequent attempts (up to 5).
- You may not take a given exam more than five (5) times within a 12-month period from the first attempt. If you failed the exam 5 times, you’ll be eligible to retake it again 12 months from the date of your first attempt.
- You cannot retake an exam you’ve passed unless your certification has expired.
- You must pay to retake the exam (if applicable.)
Validity: 12 months
Project Management Institute (PMI)
What is the certification process?
You can order your vouchers through PMI. Participants need to sign up for the exam individually directly via pmi.org https://www.pmi.org/certifications/certification-resources/process. Once you are eligible, PMI will e-mail you examination scheduling instructions with your eligibility code, which you will need when scheduling your exam appointment at a testing center or online.
What is the difference between PMP® Contact Hours and PDUs?
If you are working toward a Project Management Professional (PMP)® certification, you may have wondered “What is the difference between Contact Hours and Professional Development Units (PDUs)?”.
The main difference between Contact Hours and PDUs is that Contact Hours are accumulated prior and PDUs after your PMP® Exam. Before the exam you need 35 Contact Hours and after you become a certified PMP, you will need to accumulate 60 Professional Development Units (PDUs) every three years to keep your certification current. However the content of the training can be identical.
Contents
- 1. The Contact Hours Requirement
- 2. Accumulating and Tracking Your Contact Hours
- 3. Contact Hours Education Providers
- 4. PMP Contact Hours Preapproved Sources
- 5. Contact Hour programs
- 6. Online PMP Exam Prep Classes with Contact Hours
The Contact Hours Requirement
Only 35 Contact Hours are a required to apply for the PMP certificate. One Contact Hour is equivalent to 60 minutes of relevant project management instruction. You must complete all 35 hours prior to submitting your PMP Certification application. In order to be “relevant,” the training must cover one or more of the following:
- Project Quality
- Project Scope
- Project Schedule
- Project Budget
- Project Communications
- Project Risk
- Project Procurement
- Project Integration Management
Accumulating and Tracking Your Contact Hours
Contact Hours are earned by attending Project Management relevant instruction. Unlike the Project Management Experience hours, there is no specified time period prior to your PMP application in which you had to complete your 35 Contact Hours. Any class you took at any age could be counted as Contact Hour so long as it had some project management practices
For example, if your company provided training to use their project management software such as MS Project, Primavera, QTask, or Prolog, you could claim Contact Hours.
Ideally, it is easier to track Contact Hours accumulated from “Project Management” focused instruction. However, any course that includes some project management instruction, the time spent specifically on project management concepts and practices, is eligible, even if it was not the main theme of the course.
Remember that anything on your PMP Exam Application
Prerequisites for taking an exam
All PMI certifications require you to meet domain experience levels, educational levels or both before you apply. You will need to provide us with the details of this experience and/or education, so it’s best to gather and prepare this information before you open the application. To find out the eligibility requirements, consult the handbook for the certification that interests you. Each one has unique eligibility criteria.
Prices
PMI-ACP: Member – $348; Non-member – $396
PMP: Member – $324; Non-member – $444
PMI-PBA: Member – $324; Non-member – $444
How to extend your exam?
Your application is valid for one (1) year from the date of approval. If you allow your eligibility to lapse, you must re-apply.
How to retake your exam?
If you fail the exam on your first attempt, you can re-take it two more times within your one-year eligibility period. Fees are associated with re-examination. Details for re-examination can be found in the certification handbook.
Validity: Your application is valid for one (1) year from the date of approval. If you allow your eligibility to lapse, you must re-apply.
Official PMI FAQ Page: https://www.pmi.org/certifications/certification-resources/faq
AWS
Prerequisites for taking an exam
After completing the your AWS training you may include an exam voucher. All AWS Certifications may be earned without completing specific prerequisites. However, AWS provides recommendations for knowledge and experience that are aligned to the content and level of proficiency for each certification. You can find more on the follow page – https://aws.amazon.com/certification/policies/before-testing/
Price
Foundational exam – 125 EUR; Associate exam – 189 EUR
How to register for an exam?
To register for an exam, sign in to aws.training and select Certification in the top navigation. Next, create or sign in to your AWS Certification Account. Select Register for an Exam. Find the exam you wish to take and select Schedule with Pearson VUE button. You’ll be redirected to the test delivery provider’s scheduling page, where you’ll complete your exam registration.
How to reschedule an exam?
You can cancel or reschedule your exam up to 24 hours before your scheduled appointment without additional fees. To reschedule or cancel your exam, go to your AWS Certification Account. Once you reach the 24-hour window before your scheduled appointment, you will not be able to cancel or reschedule your exam. If you miss your scheduled exam appointment, you will forfeit the exam fee and are not eligible for a refund.
Please note that you may only reschedule two times after scheduling your original appointment. If you wish to reschedule a third time, you must cancel and schedule a new appointment.
How to retake an exam?
If you fail an exam, you must wait 14 days before you are eligible to retake the exam. There is no limit on exam attempts. However, you must pay the full registration fee for each exam attempt. Once you have passed an exam, you will not be able to retake the same exam for two years. If the exam has been updated with a new exam guide and exam series code, you will be eligible to take the new exam version.
Validity: 12 months
Official AWS FAQ Page: https://aws.amazon.com/certification/faqs/
Linux
What you should know about Linux vouchers?
- There is a minimum requirement of ten (10) vouchers per order.
- All vouchers are pre-paid.
- Vouchers are non-refundable and non-returnable.
- Vouchers expire 12 months from the date they are issued.
- Voucher expiration dates cannot be extended.
- The exam must be taken by the expiration date printed on the voucher.
DevOps
Price of the exam
- DevOps Foundation = 249 EUR (excl. VAT)
- DevOps Leader = 249 EUR (excl. VAT)
- DevSecOps Foundation = 249 EUR (excl. VAT)
How to get an exam key?
Once enrolled in the training list the exam key is directly sent to a student’s email address. When we sent the key to the student, they will also receive the DevOps Institute Exam Voucher Redemption Instructions – https://www.itsmacademy.com/content/DOI-Exam-Voucher-Redemption-Instructions.pdf.
What is the Rescheduling or Cancellation policy for online proctored exams?
You may reschedule or cancel your online proctored exam session without incurring an additional fee with advance notice of at least 24 hours before the scheduled start time of your exam. Reschedules and cancellations more than 24 hours before your exam start time can typically be completed through your test-taker account in Webassessor under the ‘My Assessments’ tab. (Please Note: 24 hours is not 1 business day, it is 24 hours prior to the scheduled exam start time.) If you reschedule or cancel within 24 hours of your scheduled exam start time, you will be charged an additional fee.
Is there a re-take policy in case I fail my exam?
You may re-take the exam as soon as you’d like.
How long do I have to use my exam voucher after it is issued?
You will have 90 days from date of issue to redeem your exam voucher. (Please note that although the exam voucher code may expire in 90 days from date of issue, you may use the voucher code to schedule your exam for any date.)
Official DevOps Institute FAQ support page: https://devopsinstitute.com/wp-content/uploads/2019/10/OLP-Exam-Test-Taker-FAQs_26.10.2019.pdf