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Certified Agile Process Owner®

SD420 3 days 610*

In the Certified Agile Process Owner® course, students will learn how to apply Agile principles and values as a process owners and how to continually align process performance with overall business goals.


In today’s fast pace world, the Process Owner roles is challenged with the need to ensure speed, change and continuous delivery of value. Applying the principles of Agile has spread to the world of process management and ownership, thus helping process owners overcome the bureaucratic and slow methods of traditional process design & improvement.

In the Certified Agile Process Owner® course, students will learn how to apply Agile principles and values as a process owners and how to continually align process performance with overall business goals. The training aims to provide individuals with an understanding of process owner responsibilities and how to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes, particularly in the context of Agile Service Management.

Get Certified!

This course positions learners to successfully complete the Certified Agile Process Owner exam. 


ITCE is accredited by the DevOps Institute to deliver DevOps training and certification which provides evidence that the highest standards for quality of the training content are met and that the trainer is a certified professional.


Meet our team of certified trainers who are here to help you master your knowledge and practices of Agile, Service Management and DevOps and provide guidance for your DevOps transformation.

Мария Велединова

Старши консултант и трейнър

Мария специализира в Agile и DevOps практики, управление на проекти и бизнес анализ. Нейните най-актуални коучинг проекти са в областта на организационна промяна с фокус върху въвеждането на Agile и DevOps култура и практики и имплементирането на SAFe® (Scaled Agile Framework).

Светослав Илиев

Консултант и трейнър

Светослав специализира в Agile Frameworks, Agile Service Management, DevOps, ITIL, и ServiceNow. Той има богат опит (10+ години) в управлението на ИТ услуги в големи организации, с фокус върху внедряването и оперирането на услуги, както и на управлението на взаимодействие с клиенти, заинтересовани страни и управлението на service desk екипи.

What you’ll learn


  • Process Design Basics
  • Process Owner Knowledge, Skills, and Attributes
  • Selecting a Process Owner
  • Related Roles
  • The Characteristics of an Agile Process
  • Agile Basics
  • Scrum Basics
  • Agile Service Management Basics
  • Agile Process Design
  • Agile Process Improvement
  • Measuring Value
  • Process Improvement Tools and Technologies
  • Exam Preparation


In the Certified Agile Process Owner ® course, students will learn how to 

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

The training prepares students to successfully sit for the Certified Agile Process Owner exam.


Frequently Asked Questions

Who should attend? 

This course is suitable for: 

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, re-engineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Professionals interested in evaluating the Agile way for managing processes
  • Anyone responsible for: Managing process-related requirements, Ensuring the efficiency and effectiveness of processes, Maximizing the value of processes
  • Professionals and managers responsible for designing, reengineering or improving processes
  • Process owners, managers and stakeholders

Are there any prerequisites for attending the training?

There are no strict prerequisites, however, familiarity with Scrum Familiarity with IT and IT services is recommended.

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