This training aims to present in detail the methods and phases for process improvement (Lean Six Sigma) for successful application in line with strategic organisational objectives.
The training covers the detailed process improvement roadmap (DMAIC phases): diagnosing process problems, deep dive analysis, statistical analysis, implementation and control plans. Participants gain the skills and knowledge to lead process improvement initiatives, and can initiate and implement specific projects after course completion.
Profound Understanding of How to Apply Lean Six Sigma
Gain the skills and knowledge to lead process improvement initiatives and initiate and implement specific projects after course completion.
Certification Exam Preparation
Receive solid preparation for the Lean Six Sigma certification at Green Belt level, issued by the Council for Six Sigma Certification (CSSC) and the IASSC Certified Lean Six Sigma Green Belt Exam.
Ask the Expert
With many years of experience in process improvement consulting and in quality methodologies training, you are welcome to engage in discussions with our trainer and receive valuable guidelines and answers to your questions.
ITCE is accredited by the Six Sigma Council (the Official Industry Standard of Six Sigma Accreditation for Six Sigma training providers worldwide).
The course materials, featured in the training, are fully aligned and accredited by both The Council for Six Sigma (The Official Industry Standard of Six Sigma Accreditation for Six Sigma Training Providers Worldwide) and by the The International Association for Six Sigma Certification (IASSC).
Meet our Master Black Belt certified trainer with more than 15 years of business experience in international environment who is here to help you master your knowledge and practices of Lean Six Sigma.
Rayna Ilieva, Master Black Belt
Rayna has extensive experience as process improvement consultant and trainer in quality methodologies. She holds MSc (Master of Science) degree in Strategic Quality Management from the University of Portsmouth, UK and the world recognized process improvement qualification Master Black Belt.
With proven track record in Quality Management, Project Management, Customer Research, Customer Service, Operations Management and Training Delivery, she is highly experienced Lean Six Sigma trainer supporting numerous companies transform the way they work by building capacity in employees and expand their professional expertise. Trained, coached and certified 1500+ professionals.
What you’ll learn
During the course you will learn the set of tools and techniques which focus on customer requirements through minimizing and improving process quality. Lean Six Sigma project roadmap for driving operational efficiencies has a direct impact on reduced operational costs, increased customer satisfaction and faster, more accurate delivery in any area of the business be it services (procurement, supply chain, IT, finance, healthcare, etc.) or production, as well as where there is a plan to implement automation and artificial intelligence. Stable and predictable processes create the environment for excellent service provision.
At the end of this intensive course the participants will:
- Master advanced concepts of quality management, lean and six sigma
- Be able to identify and define problems that can be resolved by Lean Six Sigma methods
- Develop and implement a strategy for streamlining complex processes
- Ability to apply lean six sigma tools at Green Belt level
- Build project plan and apply relevant lean six sigma tools
- Successfully lead the project team
- Balance customer requirements with stakeholder needs
The course curriculum standards and materials are fully aligned and accredited by the Council for Six Sigma certification.
- Introduction to Lean Six Sigma and Total Quality Management
- Process components
- Lean Six Sigma Projects criteria and selection
- Detailed DMAIC (Define, Measure, Analyze, Improve, Control) roadmap
- PDCA (Plan – Do – Control – Act) cycles of learning
- Critical to Quality analysis and the Customer
- Stakeholder analysis
- Process mapping
- Quantifying customer requirements
- Process measurements and sources of variation
- Process issues analysis
- Process risk analysis (FMEA)
- Graphical analysis
- Measurement System Analysis (MSA)
- Data types analysis
- Sampling and data collection
- Statistical analysis
- Correlation and regression
- Probability distributions: Normal and Non-normal probability distributions
- Hypothesis testing
- Process stability vs. capability (Cp, Cpk)
- Solutions design and implementation
- Control plans and process monitoring
- Sustaining the change (trainings, process documentation and sign-off)
- Establishing Process standards (SOPs)
Frequently Asked Questions
Who should attend?
The course is suitable for any professionals engaged in Process Management as well as it is suitable for IT and Software Senior Managers, Quality System Managers, Software developers and Testing professionals, Supervisors, Operations Managers, Finance and Commercial Managers, and professionals who want to apply the methodologies and quality control process within an organization.
Are there any prerequisites for the training?
This course does not require any specific set of skills or previous certifications.
It is also recommended, although not required, that those sitting for the exam have some degree of real-world Lean Six Sigma work experience and project application experience in Six Sigma tools and processes.
Can I get certified upon completion of this course?
Course participants will have the opportunity to sit for a certification exam to obtain either one of the two internationally recognised certification Lean Six Sigma Green Belt by the Council for Six Sigma Certification and the IASSC Certified Lean Six Sigma Green Belt Exam.
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