Expert Guidance for Your ServiceNow Transformations
Empowering your digital transformation journey with Agile-driven, end-to-end ServiceNow solutions.
Our long-standing partnership with ServiceNow enables us to deliver exceptional value to our customers, with a deep understanding of the platform’s evolution and capabilities.
- 2014
Joined the ServiceNow partner ecosystem as a consulting and implementation partner. - 2018
Training partner, eligible to organise training classes as part of ServiceNow’s public calendar. - 2023
Placement Program Partner, authorised to organise ServiceNow re-skilling academies for entry-level talent. - 2024
Build partner, specialised in developing custom integration applications in-house.
Our Unique Approach
Supporting the Entire Implementation Lifecycle
From scoping and strategy crafting to implementation and ongoing support, we partner with you at every stage to ensure a smooth transformation that aligns with your business goals.
Empowering Your Team through Knowledge Transfer
Knowledge transfer is at the heart of our approach. We believe that empowering your teams to autonomously manage and optimize the ServiceNow platform is key to long-term success.
Facilitating Effective Change Management
With our rich experience in organizational transformation, we guide you through change management with a holistic approach. We consider your entire business landscape and strategically integrate ServiceNow with your other applications.
End-to-end ServiceNow Solutions
- Strategic Roadmapping
We work with you to craft a digital strategy that aligns with your business goals, leveraging our expertise in management consulting and enterprise architecture. - Agile ImplementationOur Agile-driven implementations ensure fast, reliable, and out-of-the-box solutions. We prioritize first go-live and continuous enhancement thereafter, with training and knowledge transfer included throughout the deployment journey.
- Ongoing Support & Optimisation
We provide continuous support with new features, custom applications, and enhancements to maximize your ServiceNow investment.
Agile Delivery at the Core
We don’t just preach Agile—we live it every day. Our approach ensures quick results, smooth collaboration, and successful implementations, even in the most complex environments.
Faster time to value
We quickly achieve our first go-live and continuously enhance results thereafter.
Knowledge transfer & enablement
We empower teams to autonomously perform tasks and drive success.
Teams integration
We integrate our teams with those of the customer to foster collaboration.
Smooth execution in complex settings
We deliver stable, predictable & consistent implementations in large scale complex settings.
Ivan Fonchev
„ITCE Ltd. used the best practices for flexible project management under PMBOK (PMI), PRINCE2 and Agile methodologies for maximizing the project’s value for us.
Service Delivery Director
Due to the short delivery timeline, Agile methodology was adopted and short iterations of discovery, design/redesign and implementation were introduced.
We appreciate the professional performance of the consultants for showing efficiency precision approach and identify concrete and specific problems/need.“
Our team utilizes a variety of best-practice frameworks to ensure we deliver the highest quality outcomes in every project.
How Do We Maximise Your ServiceNow Investment?
Enhancing Experiences with Innovation
Our strategy focuses on boosting employee and customer experiences by leveraging the latest ServiceNow features. Our team stays updated to help you maximize these innovations.
Optimizing Application Landscapes
We focus on creating new value by optimizing your existing application landscape which maximizes the ROI of the ServiceNow platform and ensures your current resources are fully utilized.
Streamlining through Automation
We prioritize automation by integrating enterprise workflows to reduce manual effort, ensure smooth data flow across applications and boost organizational efficiency.
Customer Success Stories
Explore how we’ve helped organizations across various industries achieve their digital transformation goals with ServiceNow.
„We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.“
Sorin Pavel,
Business Solution Manager
“Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.“
Natasa Jeremic,
Head of ITSM at PaySafe
Bulgarian financial company transforms IT to innovate banking
Learn more
Ready to Transform Your Business?
Book a meeting with ITCE team to get started.