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Raiffeisen Bank Bulgaria and Raiffeisen Bank Kosovo – part of the ServiceNow EMEA Customer Advocacy


ITCE is so pleased to announce that two our projects is part of the ServiceNow EMEA Customer Advocacy issue. There are only two case studies in whole Eastern Europe that are selected and covered in this book and both are projects that ITCE worked on – Raiffeisen Bank Kosovo and Raiffeisen Bank Bulgaria.

The solution that we work on together with both Raiffeisen Bank Bulgaria and Raiffeisen Bank Kosovo was IT Business Management including process design and implementation of:

  • Demand Management,
  • Resource Management,
  • Project Portfolio Management,
  • Business Application Catalogue.

Raiffeisen Bank Bulgaria

IT is now seen as a business partner rather than playing a supporting role.

Valentin Milanov, Head of IT Division, Raiffeisen Bank Bulgaria

Raiffeisen Bank Kosovo

We wanted to make a strategic move towards transforming the IT services function and having the right technology in place was integral to achieving this ambition.

Arbër Fazliu, head of IT and communications, Raiffeisen Bank Kosovo

The project aim was to build intuitive workflows and the automation of processes has streamlined the approach and freed up the teams from manual tasks, so they can effectively handle the demands of Raiffeisen Bank employees.

Here you can read more about the case studies:

Raiffeisen Bank Kosovo  – Driving the local economy with ServiceNow

Raiffeisen Bank Bulgaria – Digital transformation creates leadership position in the Eastern European banking sector


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