ServiceNow Решения

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

ServiceNow Partnership

Why ITCE?


Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises.

We are specialized in managing complex projects, analyzing business requirements and managing a great number of stakeholders and smoothly transferring knowledge to the business operations while delivering results with good pace by applying agile principles and practices. 

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Our Approach

ServiceNow Roadmap & Strategy

Analysis of the business objectives and requirements to secure a stable, reliable, and efficient (not over-engineered) implementation.

Implementation

Agile-based project management with fast first go-live. Knowledge-transfer to the team throughout the whole collaboration.

Training & User Adoption

Training and proven tactics to support user adoption and the change management process. A reliable advisor in the stakeholder management process.

Continuous Improvements & Enhancements

Support with ongoing ServiceNow enhancements, implementation of new applications, features, and functionalities and custom application development.

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Nina Prodanova-Iozeva ITCE

Нина Проданова-Йоцева

Управляващ партньор и старши консултант

Нина е високо-квалифициран консултант и лидер с повече от 20 години опит във воденето на сложни проекти и трансформации. Тя е добре познато име в областта на Agile, бизнес анализ, архитектура и управлението на процеси.

Julia Oliveira ITCE

Юлия Оливейра

Старши консултант и мениджър на консултантската практика

Юлия е високо-квалифициран консултант в управлението на ИТ услуги и управление на проекти и портфолио с повече от 15 години опит в индустрията. Тя е ръководила някои от най-големите ServiceNow проекти в Югоизточна Европа.

Dimitar Georgiev ITCE

Димитър Георгиев

Старши консултант и мениджър на трейнинг практиката

Димитър е старши консултант и трейнър с над 15 години опит в консултирането на някои от най-големите компании в региона в областта на оркестрация и автоматизация на ИТ услуги, облачни решения и ИТ сигурност. Той е трейнинг мениджър в ITCE и отговаря за постоянното подобрение на трейнинг процесите и удовлетвореността.

Orlin Marinov ITCE

Орлин Маринов

Партньор и старши консултант

Орлин е добре познато име в ИТ и мениджмънт средите в региона заради неговия богат опит като консултант за редица големи и сложни проекти в сферата на ИТ сигурност и управление на услуги. Той е високо ценен ITIL® трейнър, познат с високата успеваемост на сертификация на неговите курсисти.

Деница Денева

Консултант и трейнър

Деница специализира в ITIL и ServiceNow. Тя има богат опит и доказани резултати (10+ години) в областта на ИТ и управлението на ИТ услуги с фокус върху внедряването, оперирането и трансформирането на ИТ услуги, управлението на хора и взаимодействие с клиенти и заинтересовани страни.

Красимир Парушев

Старши трейнър и консултант

Красимир Парушев е старши консултант и акредитиран ServiceNow трейнър със специализация в администрирането и разработването върху платформата на ServiceNow (ITSM, ITBM, CSM, ITOM) и CMDB. Красимир е участвал в множество сложни международни проекти по развиването и внедряването на ServiceNow и е развивал интеграции между различни инструменти за управление на услуги, базирани на Web Services.


Introduce Improvements & Gain Additional Benefits Based on Specific Business Needs

Once you celebrate your initial ServiceNow go-live, there are great opportunities for improvements that can unlock the potential of the platform to a higher extend, reduce costs and improve your organisations productivity by implementing specific use cases based on your business needs. Find out more here.


Schedule a Meeting with Us!

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.

    We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

    Sorin Pavel,  
    Manager IT Service Operations at a large multinational company in the gaming industry 

    Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

    Natasa Jeremic, 
    Head of ITSM at PaySafe 

    Customers

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