ServiceNow Консултации

Unlock the full potential of your ServiceNow platform with ITCE’s tailored consulting services. Our team of certified consultants brings extensive experience and industry knowledge to help you streamline workflows, improve customer satisfaction, and drive operational efficiency. Discover how we can transform each aspect of your organization with the right ServiceNow solutions:

IT Service Management

Imagine your laptop suddenly stops working. Instead of endless emails, you submit a request through a self-service portal, track its progress, and get updates—all in one place. ITCE’s ServiceNow ITSM solutions provide employees, customers, and vendors with fast, efficient support through automated workflows and mobile access. We integrate ITSM with Agile and other tools, ensuring smooth collaboration. Real-time dashboards improve decision-making, while full asset visibility keeps IT and business teams aligned for seamless service delivery.

IT Operations Management

We use ITOM’s Discovery and Service Mapping to give you a clear view of your IT setup, helping you manage accidents and see how changes impact everything. With CSDM—a structured way to organize and connect your data—we ensure your IT services align with business goals. This setup makes it easy to see service dependencies, so your team can handle incidents smoothly and manage changes effectively. We set up proactive monitoring for critical issues and organize assets efficiently. Our approach also includes change management and training, helping teams get the most out of ITOM.

Strategic Portfolio Management

Imagine running a project where each team has its own way of working—some follow Agile, others use Waterfall. ITCE’s ServiceNow SPM expertise brings everyone together on one platform, giving you a real-time view of budgets, timelines, and priorities through easy-to-read dashboards. Integrations with tools like Jira and Azure DevOps make collaboration simple, no matter each team’s approach. With clear visibility, you can quickly spot and solve issues, keeping the project on track and running smoothly.

Customer Service Management

ServiceNow CSM helps businesses track customer cases, contracts, and service history in one place. ITCE designs workflows that guide agents through case handling with clear steps, approvals, and escalations. We secure customer data, align service teams for better resource use, and integrate CSM with ITSM to automate incident resolution. Real-time alerts keep customers informed about outages and maintenance, while automated processes reduce delays, helping businesses respond faster and improve service quality.

HR Service Delivery

ServiceNow HRSD simplifies HR services by centralizing everything employees need in one place. Imagine an employee needs to request an absence day. Instead of emailing HR, they submit a request through the Employee Service Center, track its status, and receive automatic approval or next steps if needed. We automate case management for faster resolutions, securely store employee documents, and integrate with SAP SuccessFactors to sync HR data. With mobile access, employees and HR teams can handle requests anytime, improving efficiency and response times.

IT Asset Management

ServiceNow ITAM helps businesses manage the full lifecycle of IT assets from a single platform. We provide complete asset visibility by integrating hardware, software, and enterprise assets into automated workflows, ensuring accurate tracking and timely management. Our approach improves compliance by monitoring software licenses, contracts, and warranties while optimizing costs through cloud cost management. We integrate ITAM with ITOM for proactive asset monitoring, use real-time asset tracking, and enable mobile scanning to enhance inventory accuracy and streamline asset-related processes.

Our Team

Красимир Парушев

Партньор, Старши консултант, Мениджър на технологичния ServiceNow екип в ITCE

Красимир е високо-квалифициран и опитен технически консултант, със специализация в ServiceNow платформата, Microsoft Azure, .NET, SQL, Web Technologies и системните интеграции.

Julia Oliveira ITCE

Юлия Оливейра

Партньор, Старши консултант и Мениджър на консултантската практика

Юлия Оливейра е висококвалифициран главен консултант по управление на ИТ услуги и управление на проекти и портфейли с повече от 15 години опит в бранша и мениджър на консултантската практика в ITCE.

Мартин Йоцев

ITIL инструктор, ServiceNow консултант

Мартин Йоцев има 25 години опит в телекомуникациите и управлението на IT услуги. Работата му включва разработване на стратегии за картографиране на услуги, конфигуриране на IT среди и привеждане на операциите в съответствие с ITSM рамките за подкрепа на бизнес целите.

Деница Денева

Кирил Барански

Старши консултант & инструктор

Кирил Барански е специалист в областта на инфраструктурата, виртуализацията, съобщенията и облачните решения. Има опит с технологиите на Microsoft – Windows Server, Windows Networking, Windows Desktop, Hyper-V, Microsoft Teams, Microsoft Azure и ServiceNow Discovery, CMDB и Service Mapping.

Мариела Драголова

Старши ServiceNow консултант

Мариела е старши консултант в ServiceNow с солидна техническа подготовка, която използва, за да анализира и разработва ефективно решения в рамките на платформата.

Мирослав Сяров

Старши консултант и инструктор

Мирослав е старши консултант и инструктор, специализирал в имплементирането на платформата ServiceNow (ITSM, CSM, HRSD, SAM и HAM).

Емануил Мавродиев

ServiceNow консултант & инструктор

Емануил е консултант по процеси и продуктов мениджър в ServiceNow с дълбоки познания в областта на управлението на ИТ услуги (ITSM) и стратегическото управление на продукти (SPM).