Helping Business Teams and Organizations in Empowering Digital Skills
One of the greatest challenges that big companies are facing nowadays is related to the formal trainings that employees go through which do not provide them with the relevant knowledge to apply in their working environment. We have created the Empowering Productivity service to solve this problem by offering individual consulting to improve your digital skills and to provide solutions to existing problems in real-time at your working place so that you could manage your daily tasks more effectively.
Ask the Expert
Engage in discussions with our highly experienced consultants and trainers and get valuable advice for applying the new processes and skills to your day to day job.
Apply the Knowledge
Attune your co-workers’ digital habits better. Apply the skills immediately in the working process and retain knowledge.
Time Back
Boost users’ efficiency by removing unnecessary end user confusion and wasted mouse and keyboard clicks
Our Approach
We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them.
Real Work Environment Integration
We choose team representatives that have a holistic view of the processes and tasks of the whole team. We gather all the needed information about the company that could help us come up with a solution. At the end, our consultants suggest activities that could be improved.
On-site Consulting / Enablement Session
Show Me / Teach Me / Do It for Me / Improve It for Me – enhance digital work culture among entire team and create digital habits that change users’ attitude to the IT service
Micro Trainings / Workshops
Identify common knowledge gaps and organize focused trainings on a particular topic.
Trainer can focus on specific skills for individual roles – your employees get hands-on personalized attention focused on what they need to accomplish.
Knowledge Transfer & Training
Team Agile-Lean knowledge unification through a variety of workshops, big room trainings, business simulations and games.
Our Packages
Demo Package
- Up to 3 One-to-One Sessions with Team Ambassadors
1 week duration
Delivery and Results:
- On site / online consulting
- Variety of ideas to improve your work
- Tips and tricks
- Work on a Specific Case or Problem
- Backlog with future improvement
Small Package
- For small team
1 month duration
Delivery and Results:
- On site / online consulting
- Knowledge at your convenience
- New skills & techniques
- Work on a Specific Case or Problem
- Backlog with future improvement
Medium Package
- Up to 3 small teams or one large team
3 months duration
Delivery and Results:
- On site / online consulting
- Knowledge at your convenience
- New skills & techniques
- Work on a Specific Case or Problem
- Backlog with future improvement
Large Package
- Identify Team Ambassadors
3+ months duration
Delivery and Results:
- On site / online consulting
- Knowledge at your convenience
- New skills & techniques
- Work on a Specific Case or Problem
What You’ll Improve
Productivity and Collaboration – improve employee digital skills. Utilize the great possibilities given by the modern hardware and software technologies on your own desk.
Processes – align user knowledge and expectations on your own processes. Discover new work routines to improve user experience with the service.
Work Habits – enhance digital work culture among entire team and create digital habits that change users’ attitude to the IT service
Our Team
ITCE’s team of trainers, consultants and coaches provides a complete range of professional services that transform the way companies work and deliver value.
Dimitar Georgiev
Senior Consultant & Training Manager
Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.
Antoniya Neycheva
Consultant & Trainer
Antoniya is Business Productivity Consultant and Trainer. She is a highly skilled IT professional with more than 10 years of experience in developing solutions and training programs based on Microsoft technologies. Her expertise focus lies in the field of MS SharePoint, MS CRM, MS Office, Business Intelligence and Microsoft e-Learning Gateway solutions implementation.
Kiril Baranski
Consultant & Trainer
Kiril Baranski specializes in infrastructure, virtualization, messaging, and cloud solutions. He has experience in Microsoft Technologies – Windows Server, Windows Networking, Windows Desktop, Hyper-V. He holds the Windows Server 2016 MSCA certification. He has participated in large-scale consulting projects where he was responsible for the active directory object identity synchronization and authentication and in Microsoft Technologies infrastructure projects.
Svetoslav Iliev
Consultant & Trainer
Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.
Denitsa Deneva
Consultant & Trainer
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
Products
We offer consulting and training on some of the most needed platforms that could transform the processes in your company by making them more efficient and easy to perform.
& Agile Team Skills to boost your team planning & performance
Schedule a Meeting with Us!
- Choose your training format
- Get trained in leading frameworks
- Let’s discuss your future plans