ServiceNow Case Studies

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Customer Success Stories

We have dedicated the last two decades on helping enterprises transform their IT departments in providing high quality services to the business units and enable them to be more effective in their everyday work.

Read some of our official ServiceNow Customer Success Stories and get in touch to discuss your plans!

Bulgarian financial services provider drives IT transformation to create a modern bank that is built on innovation.

ServiceNow is now the strategic platform for delivering organisational change, enabling the bank to meet its long-term goal of being a fast, adaptive and innovative leader in the financial services industry. In just four months, the ServiceNow platform and related ITBM processes were designed, implemented and rolled out in Raiffeisen Bank Bulgaria, providing a single platform to run all IT “Change the Bank” initiatives.

Solutions: ServiceNow ITBM, ITSM & ITOM

Read the case study here.

ActivTrades moved 99% of IT service requests online, freeing up IT teams to focus on innovation‑led business projects.

In just three months, ITCE and ActivTrades had scoped and implemented release one of ServiceNow, focusing on the areas that would deliver maximum value in minimum time: IT Service Management, Service Portal, Incident and Change Management, and Project Management.

ServiceNow Solutions Implemented: ITSM & ITBM

Read the case study here.

International banking group drives financial services modernisation
in Kosovo.

ServiceNow was rolled out across the Raiffeisen Bank Kosovo network, providing a single platform for IT service management and consolidating multiple IT tools, databases and management systems into a central system of record. For Raiffeisen Bank’s IT team, this strategic project has been a catalyst in creating new opportunities to innovate and transform their roles.

Solutions: ServiceNow ITBM, ITSM & ITOM

Read the case study here.


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