ServiceNow Customer Success Program

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Maximize the Value of your ServiceNow Platform

Utilize the Full Potential & Plan the Next Steps of your Roadmap

The ultimate success comes after the go-live, so it is of critical importance to enhance experience, train and excite your users to drive adoption.  

Craft your vision, strategy and action plans for your continuous success and back-up your team with solid technical and solution expertise to implement your future roadmap. 

Success Program Pillars

Take on a Customer Success journey with us and you will be guided on the path to success through utilizing numerous best practice frameworks in the areas of IT Service Management, Enterprise Architecture, Project Management, Agile, DevOps ways of working, to ensure you craft a state of the art ServiceNow program in a continuous manner and drive business results.

Success Management

“AS IS” instance assessment
Roadmap definition workshop
Business case development

Technical & Solution Expertise 

Technical insight and guidance
Implementation quality assessment Improvement ideas (roadmap backlog)
Implementation of identified improvements

Continuous Instance Management

ServiceNow tech support mediation
Implemented enhancements implementation support
Single point of contact for support issues
Oversight for upgrades, patching and changes
How to questions

Competence Development

Competence Development Workshop based on Roadmap backlog
Preferential conditions on training courses, part of ITCE training portfolio
Private training courses tailored to the customer’s unique needs

Schedule a Meeting with Us!

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.

    We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

    Sorin Pavel,  
    Manager IT Service Operations at a large multinational company in the gaming industry 

    Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

    Natasa Jeremic, 
    Head of ITSM at PaySafe 


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