ServiceNow HR Service Delivery

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Increase the strategic value HR can bring with efficient processes and digital employee workflows.

We guide companies to adopt a comprehensive HR Service Delivery model using ServiceNow to improve the employee experience, to engage and retain top talent.

With the native orchestration capabilities of the ServiceNow HR module, your company can achieve easy and fast onboarding, where all units follow same processs and steps in centralized hub that integrates all tasks from all the different unites involved.

Moreover, the ServiceNow HR Delivery Solution can bring ownership, visibility and better communication between units, with clealy defined and aligned cross-functional processes.

Now when the HR-employee communication is conducted digitally, our consultants together with the HR units work closely to ensures that the experiences still feel human while being more efficient and that there is personal approach to every employee to follow their career milestones.


Understanding of the HR language and needs

During our 20-year work with HR units, we have experience across different industries, and we can speak their language and understand their needs. Our mediator role by applying best Service Management practices, supports HR units to better integrate with other units within the organization and to improve the collaboration and communication between them.

Integration Expertise

Beyond the technical expertise to cover different integrations with modern technologies in the HR Service Delivery, our consultants have wide knowledge and experience regarding the IT Security processes. During the implementation we support your organization with expertise for all security requests in order to follow all the security polices needed.

Support in your HR Transformation Initiatives

Our consultants will help HR create more reliable transformation journey and be innovative leaders in their organizations. Our guidance for processes optimization and administration will eliminate waste and free up time for HR professionals for more value-added activities such as talent acquisition and employee satisfaction.
For the past 20 years, our work with HR units made us aware of their challenges, needs and ambition for improvement and gave us expertise and knowledge to work closely with them to develop a best-fit HR service delivery transformation, that is strategically driven.

Our Approach

Easily Maintainable and Scalable Processes

Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.

360-Degree Project Management Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Extra Mile in the Digital Transformation Projects

Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.

Advisory and coaching roles

Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, HR Service Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Мирослав Сяров

Консултант и трейнър

Мирослав е акредитиран ServiceNow трейнър и консултант и специализира в администрирането и разработването върху платформата. Той притежава следните сертификати – ServiceNow Certified System Administrator, ServiceNow Certified Implementer for IT Service Management (ITSM) и Customer Service Management (CSM). Той е участвал като консултант в сложни мащабни проекти по внедряване в среди с висока степен на сигурност.

Julia Oliveira ITCE

Юлия Оливейра

Партньор, Старши консултант и Мениджър на консултантската практика

Юлия е високо-квалифициран консултант в управлението на ИТ услуги и управление на проекти и портфолио с повече от 15 години опит в индустрията. Тя е ръководила някои от най-големите ServiceNow проекти в Югоизточна Европа.

Александра Доклева


Като консултант и ServiceNow Архитект, Александра специализира в Agile коучинга и управлението на проекти в ServiceNow платформата. В последно време нейният фокус е ориентиран и към консултирането на Agile и DevOps практики, което се състои в насочването на компании към успешна дигитална трансформация, както и Project Management & Project Delivery of ServiceNow.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of ITIL, Project Management, Agile, DevOps.

Schedule a Meeting with Us!

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.

    We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

    Sorin Pavel,  
    Manager IT Service Operations at a large multinational company in the gaming industry 

    Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

    Natasa Jeremic, 
    Head of ITSM at PaySafe 


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