ServiceNow IT Business Management

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

ServiceNow Partner Levels

Manage Hybrid & Agile Projects in your Enterprise with ServiceNow IT Business Management

Utilize the Full Potential & Plan the Next Steps of your Roadmap

ServiceNow IT Business Management enables organizations to combine operations and improvements efforts and solves the problem of Resource Management and Visibility.

ServiceNow ITBM drives true digital success across enterprises by improving their visibility over demand pipeline and empowering confident decision-making which ultimately results in improved innovation and time to market.

Why ITCE?

Upgrade your Project & Portfolio Management Processes

In the first place, we will work with you to review, revise and structure your Project Management practice by running workshops with senior management and crafting a sustainable roadmap. Many of our customers have introduced significant improvements in the PMO teams at this stage and a long-term strategy for digital success

Utilize Best Practices 

We combine training & consulting capabilities we have developed in the past 20+ years of management consulting and we will guide you through a world of best practices by utilizing the most relevant to your organizational strategy and goals. Our team of experts includes PMP’s, PRINCE2 Practitioners, SAFe, ITIL Experts, DevOps & TOGAF practitioners. 

Not a technical implementation but a transformation

Our consultants combine deep technological knowledge of core ITBM capabilities such as Project & Portfolio Management, Demand Management, Resource Management, Performance Analytics & Agile Development and enterprise project management process knowledge which combined together bring unmatched value to your organizational transformation.

Our Approach

Our approach focuses on deep understanding of the business needs of our customers and enablement of organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises.

The introduction of ServiceNow IT Business Management is a true transformation project and therefore, we have carefully crafted an approach which suits its complexity and impact:

ServiceNow Implementation Process ITCE

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Julia Oliveira ITCE

Julia Oliveira

Senior Consultant & Consulting Practice Manager

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

Любомир Георгиев

Консултант

Любомир Георгиев е ServiceNow консултант със специализация в администрирането и разработването върху платформата. Той е ServiceNow Certified System Administrator и ServiceNow Certified Implementation Specialist for IT Service Management (ITSM). В консултантската си практика Любомир е участвал в множество ServiceNow ITBM (Project and Portfolio Management Suite) и Performance Analytics проекти, в които е работил върху анализа, дизайна и внедряването на процесите и ролите на изискванията, проектите и ресурсите.

Светослав Илиев

Консултант и трейнър

Светослав специализира в Agile Frameworks, Agile Service Management, DevOps, ITIL, и ServiceNow. Той има богат опит (10+ години) в управлението на ИТ услуги в големи организации, с фокус върху внедряването и оперирането на услуги, както и на управлението на взаимодействие с клиенти, заинтересовани страни и управлението на service desk екипи.

Красимир Парушев

Старши трейнър и консултант

Красимир Парушев е старши консултант и акредитиран ServiceNow трейнър със специализация в администрирането и разработването върху платформата на ServiceNow (ITSM, ITBM, CSM, ITOM) и CMDB. Красимир е участвал в множество сложни международни проекти по развиването и внедряването на ServiceNow и е развивал интеграции между различни инструменти за управление на услуги, базирани на Web Services.

Nina Prodanova-Iozeva ITCE

Нина Проданова-Йоцева

Управляващ партньор и старши консултант

Нина е високо-квалифициран консултант и лидер с повече от 20 години опит във воденето на сложни проекти и трансформации. Тя е добре познато име в областта на Agile, бизнес анализ, архитектура и управлението на процеси.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

Schedule a Meeting with Us!

Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

Success Stories

Management Coaching Programs ITCE

ServiceNow Success Stories

Explore ITCE & ServiceNow Success Stories here.

We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

Sorin Pavel,  
Manager IT Service Operations at a large multinational company in the gaming industry 

Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

Natasa Jeremic, 
Head of ITSM at PaySafe 

Customers

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