[БЕЗПЛАТЕН Уебинар] Embracing Agility: Roadmap to Scaling Your Agile Transformation

Подсигурете успеха на своята Agile трансформация с насоки за нейното скалиране на организационно ниво и сформиране на персонален бленд от модерни подходи и системи. Научете повече ТУК.

ServiceNow IT Business Management

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Manage Hybrid & Agile Projects in your Enterprise with ServiceNow IT Business Management

Utilize the Full Potential & Plan the Next Steps of your Roadmap

ServiceNow IT Business Management enables organizations to combine operations and improvements efforts and solves the problem of Resource Management and Visibility.

ServiceNow ITBM drives true digital success across enterprises by improving their visibility over demand pipeline and empowering confident decision-making which ultimately results in improved innovation and time to market.

Why ITCE?

Upgrade your Project & Portfolio Management Processes

In the first place, we will work with you to review, revise and structure your Project Management practice by running workshops with senior management and crafting a sustainable roadmap. Many of our customers have introduced significant improvements in the PMO teams at this stage and a long-term strategy for digital success

Utilize Best Practices 

We combine training & consulting capabilities we have developed in the past 20+ years of management consulting and we will guide you through a world of best practices by utilizing the most relevant to your organizational strategy and goals. Our team of experts includes PMP’s, PRINCE2 Practitioners, SAFe, ITIL Experts, DevOps & TOGAF practitioners. 

Not a technical implementation but a transformation

Our consultants combine deep technological knowledge of core ITBM capabilities such as Project & Portfolio Management, Demand Management, Resource Management, Performance Analytics & Agile Development and enterprise project management process knowledge which combined together bring unmatched value to your organizational transformation.

Our Approach

Easily Maintainable and Scalable Processes

Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.

360-Degree Project Management Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Extra Mile in the Digital Transformation Projects

Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.

Advisory and coaching roles

Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Julia Oliveira ITCE

Юлия Оливейра

Партньор, Старши консултант и Мениджър на консултантската практика

Юлия е високо-квалифициран консултант в управлението на ИТ услуги и управление на проекти и портфолио с повече от 15 години опит в индустрията. Тя е ръководила някои от най-големите ServiceNow проекти в Югоизточна Европа.

Нина Проданова-Йоцева

Съосновател, Управляващ партньор и Старши консултант

Нина е високо-квалифициран консултант и лидер с повече от 30 години опит във воденето на сложни проекти и трансформации. Тя е добре познато име в областта на Scaled Agile, архитектура и управлението на процеси.

Любомир Георгиев

Консултант

Любомир Георгиев е ServiceNow консултант със специализация в администрирането и разработването върху платформата. Той е ServiceNow Certified System Administrator и ServiceNow Certified Implementation Specialist for IT Service Management (ITSM). В консултантската си практика Любомир е участвал в множество ServiceNow ITBM (Project and Portfolio Management Suite) и Performance Analytics проекти, в които е работил върху анализа, дизайна и внедряването на процесите и ролите на изискванията, проектите и ресурсите.

Красимир Парушев

Партньор и Старши Консултант по Технически Решения

Красимир Парушев е старши консултант и акредитиран ServiceNow трейнър със специализация в администрирането и разработването върху платформата на ServiceNow (ITSM, ITBM, CSM, ITOM) и CMDB. Красимир е участвал в множество сложни международни проекти по развиването и внедряването на ServiceNow и е развивал интеграции между различни инструменти за управление на услуги, базирани на Web Services.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

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    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.

    We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

    Sorin Pavel,  
    Manager IT Service Operations at a large multinational company in the gaming industry 

    Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

    Natasa Jeremic, 
    Head of ITSM at PaySafe 

    Customers

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