Service Management

ITIL® 4 Foundation

I412

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.

Service Management

ITIL® 4 Foundation Bridge

I401

The ITIL 4 Foundation Bridge course is designed for professionals with experience in IT Service Management and ITILv3 Foundation certification who need to understand the changes from ITILv3 to ITIL 4, prepare for, and pass the ITIL 4 Foundation certification exam in a time efficient manner.

This course is available only in 2019.

Service Management

ITIL® 4 Foundation in Practice

I411

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.

Service Management

ITIL® Awareness for Teams

I500

In this course, you will learn how the IT Infrastructure Library (ITIL®) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work.

Service Management

ITIL® Expert – Managing Across the Lifecycle (MALC)

I390

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification.

Service Management

ITIL® Foundation Training

I110

The course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision.

Service Management

ITIL® in Practice: Foundation

I111

This course contains fundamental knowledge for both IT and business functions on the alignment of business and IT processes, key elements, concepts and terminology of the service lifecycle. The last day of the training is a business simulation.

Service Management

ITIL® Intermediate Capability – Release Control and Validation (RCV)

I300

The RCV module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

Service Management

ITIL® Intermediate Capability-Operational Support and analysis (OSA)

I310

The purpose of Operational Support & Analysis course is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

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