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Service Management

ITIL® 4 Specialist: Drive Stakeholder Value

I530

ITIL® 4 Specialist: Drive Stakeholder Value is aimed at experienced ITSM practitioners who want to know more about the ‘engagement’ activities relating to interactions and touchpoints with various kinds of stakeholders.

Service Management

ITIL® 4 Strategist: Direct, Plan and Improve

I550

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Service Management

ITIL® 4 Specialist: Create, Deliver and Support

I520

This module covers the core service management activities and expands the current scope of ITIL to cover the creation of services. Create, Deliver and Support focuses on the integration of different value streams within IT and covers supporting practices, methods and tools.

Business Simulations

ITIL Business Simulation Game: FoxPort

I196

ITIL helps organizations across industries offer their services in a quality-driven and economical way. This Business simulation will give you the chance to experience ITIL at first hand by exploring and implementing the ITIL Best Practices during an energetic and full of fun day!

Service Management

ITIL® 4 Managing Professional (MP) Transition

I510

Become ITIL Managing Professional with the ITIL® 4 Managing Professional (MP) Transition. This course is designed for professionals who have already advanced in the ITIL v3 certification scheme and are looking to transition to ITIL 4.

Service Management

ITIL® 4 Foundation

I412

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.

Service Management

ITIL® 4 Foundation Bridge

I401

The ITIL 4 Foundation Bridge course is designed for professionals with experience in IT Service Management and ITILv3 Foundation certification who need to understand the changes from ITILv3 to ITIL 4, prepare for, and pass the ITIL 4 Foundation certification exam in a time efficient manner.

This course is available only for closed groups.

Service Management

ITIL® Foundation Training

I110

The course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision.

Service Management

ITIL® 4 Foundation in Practice

I411

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.

Service Management

ITIL® Awareness for Teams

I500

In this course, you will learn how the IT Infrastructure Library (ITIL®) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work.

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