Service Management

ITIL® Expert – Managing Across the Lifecycle (MALC)

I390

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification.

Service Management

ITIL® in Practice: Foundation

I111

This course contains fundamental knowledge for both IT and business functions on the alignment of business and IT processes, key elements, concepts and terminology of the service lifecycle.

Service Management

ITIL® Intermediate Capability – Release Control and Validation (RCV)

I300

The RCV module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

Service Management

ITIL® Intermediate Lifecycle – Continual Service Improvement

I380

The covers the lifecycle aspects of Continual Service Improvement (CSI) and the management and control of the activities and techniques within the CSI stage.

Service Management

ITIL® Intermediate Lifecycle – Service Design

I350

This course covers the lifecycle aspects of Service Design and the management and the control of the activities and techniques within the Service Design stage of the lifecycle.

Service Management

ITIL® Intermediate Lifecycle – Service Operation

I370

The course covers the lifecycle aspects of Service Operation including – Service Operation principles, activities and technology considerations.

Service Management

ITIL® Intermediate Lifecycle – Service Strategy

I340

The course covers the management and control of the activities and techniques within the Service Strategy stage.

Service Management

ITIL® Intermediate Lifecycle – Service Transition

I360

The course covers the management and control of the activities and techniques within the Service Transition stage.

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