ITIL® 4 Foundation
Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.
ITIL® 4 Leader: Digital & IT Strategy
ITIL® 4 Leader: Digital & IT Strategy is aimed at showing IT leaders and aspiring leaders how to develop and implement an effective IT and digital strategy to successfully handle digital disruption and drive success.
ITIL® 4 Specialist: Monitor, Support and Fulfil
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.
ITIL® 4 Specialist: High-Velocity IT
ITIL® 4 Specialist: High-Velocity IT is aimed at experienced ITSM practitioners who are responsible for managing all aspects of IT where ‘time is of the essence’.
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: Drive Stakeholder Value is aimed at experienced ITSM practitioners who want to know more about the ‘engagement’ activities relating to interactions and touchpoints with various kinds of stakeholders.
ITIL® 4 Strategist: Direct, Plan and Improve
This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
ITIL® 4 Specialist: Create, Deliver and Support
This module covers the core service management activities and expands the current scope of ITIL to cover the creation of services. Create, Deliver and Support focuses on the integration of different value streams within IT and covers supporting practices, methods and tools.
ITIL Business Simulation Game: FoxPort
ITIL helps organizations across industries offer their services in a quality-driven and economical way. This Business simulation will give you the chance to experience ITIL at first hand by exploring and implementing the ITIL Best Practices during an energetic and full of fun day!
ITSM Fundamentals
In this course, you will learn how effective IT Service Management (ITSM) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work.