Service Management

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Service Management

ITIL® 4 Foundation

I411

ITIL 4 will be officially launched in Q1 2019. Course dates and preliminary registration are now available.

Service Management

ITIL® Awareness for Teams

I500

In this course, you will learn how the IT Infrastructure Library (ITIL®) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work.

Service Management

ITIL® Expert – Managing Across the Lifecycle (MALC)

I390

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification.

Service Management

ITIL® in Practice: Foundation

I111

This course contains fundamental knowledge for both IT and business functions on the alignment of business and IT processes, key elements, concepts and terminology of the service lifecycle.

Service Management

ITIL® Intermediate Capability – Release Control and Validation (RCV)

I300

The RCV module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

Service Management

ITIL® Intermediate Capability-Operational Support and analysis (OSA)

I310

The purpose of Operational Support & Analysis course is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

Service Management

ITIL® Intermediate Capability-Planning, Protection and Optimization (PPO)

I330

The course enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business focused Services Framework.

Service Management

ITIL® Intermediate Capability-Service Offerings and Agreements (SOA)

I320

The purpose of Service Offering & Agreements is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

Service Management

ITIL® Intermediate Lifecycle – Continual Service Improvement

I380

The covers the lifecycle aspects of Continual Service Improvement (CSI) and the management and control of the activities and techniques within the CSI stage.

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