Service Management

ITIL® Intermediate Capability-Service Offerings and Agreements (SOA)

I320

The purpose of Service Offering & Agreements is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

Service Management

ITIL® Intermediate Lifecycle – Continual Service Improvement

I380

The covers the lifecycle aspects of Continual Service Improvement (CSI) and the management and control of the activities and techniques within the CSI stage.

Service Management

ITIL® Intermediate Lifecycle – Service Design

I350

This course covers the lifecycle aspects of Service Design and the management and the control of the activities and techniques within the Service Design stage of the lifecycle.

Service Management

ITIL® Intermediate Lifecycle – Service Operation

I370

The course covers the lifecycle aspects of Service Operation including – Service Operation principles, activities and technology considerations.

Service Management

ITIL® Intermediate Lifecycle – Service Strategy

I340

The course covers the management and control of the activities and techniques within the Service Strategy stage.

Service Management

ITIL® Intermediate Lifecycle – Service Transition

I360

The course covers the management and control of the activities and techniques within the Service Transition stage.

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