Service Management

ITIL® Intermediate Capability-Operational Support and analysis (OSA)

I310

The purpose of Operational Support & Analysis course is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

Service Management

ITIL® Intermediate Capability-Service Offerings and Agreements (SOA)

I320

The purpose of Service Offering & Agreements is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

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