Overview
The AI+ Agent™ course validates your ability to apply artificial intelligence in real business scenarios, covering areas such as AI-driven decision-making, natural language processing, and machine learning fundamentals. It equips professionals with practical skills to implement AI solutions, optimize workflows, and support innovation across industries, while strengthening their credibility and career prospects in the growing AI field.
Strategic AI Insights
Understand AI technologies and their business impact to develop and execute effective AI strategies
Practical Application
Engage in workshops and case studies to gain practical, actionable AI knowledge.
Future-Proof Workforce
Prepare your team with the skills needed to thrive in an AI-driven workplace.
What you’ll learn
By the end of the AI+ Agent™ course, you will be able to build and deploy intelligent AI agents using no-code and low-code platforms, while applying them to real-world use cases such as customer support, personal assistants, and sales automation. You will gain hands-on experience in integrating APIs, managing workflows, and connecting systems to create efficient solutions. The course also helps you understand how to apply responsible and secure AI practices, while developing the ability to automate tasks, solve complex business challenges, and scale AI-driven systems across different industries.
- Introduction to AI Agents
– Understand what AI agents are, how they work, and how they differ from traditional tools, including their core components and real-world applications. - Types and Capabilities of AI Agents
– Learn how different types of agents are structured, how they function, and how to choose the right agent based on specific business needs and use cases. - No-Code & Low-Code Tools
– Explore platforms that allow you to build AI agents without coding, and learn how to create workflows and automate processes using visual tools. - Building AI Agents
– Gain hands-on experience creating simple agents for real scenarios such as HR support or onboarding automation, including testing and improving their performance. - Workflow Automation & Multi-Agent Systems
– Understand how to connect multiple tools and agents, design workflows, and use prompt engineering to improve agent performance and decision-making. - Deployment & Integration
– Learn how to deploy AI agents, integrate them with different systems and data sources, and choose the right platforms and environments for real-world use. - Monitoring & Responsible AI
– Track agent performance, apply safety guardrails, and ensure ethical and secure AI usage through monitoring and evaluation practices.
Instructors
Angel Georgiev
Sales & Training Portfolio Product Manager
Angel Georgiev has over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
Angel Georgiev
Angel Georgiev is a Sales & Training Portfolio Product Manager in ITCE with over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
At ITCE, he leads the development and management of a comprehensive training portfolio covering Microsoft, AWS, ServiceNow, and AI certification programs. He works closely with enterprise clients to scope and structure tailored learning solutions, supports presales activities, and ensures alignment between training offerings, market demand, and technology trends.
In parallel, he delivers training and consultancy focused on ITIL, Agile practices, IT Service Management (ITSM), ServiceNow practitioner workshops, and Artificial Intelligence, combining practical implementation experience with structured learning approaches. His work includes designing training content, delivering practical sessions, and supporting organizations in adopting process frameworks and modern technology practices.
Certifications
- AI+ Ethics™
- AI+ Foundation™
- AI+ Certs Certified Trainer
- AI+ Executive™
- AI+ for Everyone™
- AI+ Prompt Engineer™
- ITIL® 4 Foundation
Calendar
Who should attend?
AI+ Agent™ is ideal for business professionals, tech and IT practitioners, and data enthusiasts looking to apply AI in their work, as well as innovation leaders driving digital transformation. It is also a great fit for individuals transitioning into AI roles who need practical, hands-on expertise.
Prerequisites
- Basic Understanding of AI Concepts: Familiarity with foundational AI principles and terminology.
- Data Analysis Skills: Ability to interpret, clean, and manipulate datasets effectively.
- Problem-Solving Mindset: Strong analytical thinking to address AI-related challenges.
- Openness to AI: Curiosity about the potential of artificial intelligence in businesses.
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
