Overview
This training program is specifically designed for participants who prefer learning by doing, practical exercises and tangible outcomes.
The theoretical parts of this course will focus on the foundations of SIPOC (Suppliers, Inputs, Process, Outputs, and Customers) and BPMN (Business Process Model and Notation). Both are vital tools for understanding, visualizing, measuring, optimizing and improving business processes.
After each module, participants will actively engage in group exercises, ensuring that they translate their newly acquired knowledge into real-life applications. All exercises are structured around the intricate coffee-making process and involve real coffee, serving as a tangible metaphor for real-world business scenarios.
This training course will help you to close the gap between theory and practice, equipping yourself with tools and techniques to enhance business efficiency and improve your company processes.
Ask the Expert
Engage in discussions with our highly experienced trainer and get valuable advice on understanding, visualizing, measuring, optimizing and improving business processes.
For Closed Groups Only
By delivering this training for closed groups only, we can make sure to discuss work scenarios, encourage team work, and clarify specific roles and responsibilities in the team if there is such a need.
Contact us for a free consultation on how to make the most out of your training!
Your Learning Journey
We at ITCE strive to deliver the best blend of learning materials and services to support you in your learning journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Digital dashboard with all the required information and instructions regarding the course
- Pre-reading materials to kick-start your learning process
- Technical Support for the tools and platforms that we use
DURING
- Explain theory through real-life examples from practice
- Group exercises based on your business cases
AFTER
- Credly Badge for course completion
- ITCE certificate of attendance
- Follow-up and post-training learning materials
- Support and guidance in choosing the next steps of your learning journey
What you’ll learn
Module 1: Overview and SIPOC diagram
- Types of processes
- SIPOC process model
Exercise: SIPOC of coffee brewing
Module 2: Process modelling with BPMN
- Activities
- Pools & Lanes
- Events
- Flows
- Intermediate events
- Gateways
Exercise: BPMN of coffee brewing
Module 3: Process Analysis and measurement
- Improvement opportunities
Exercise: Analyze the coffee brewing normal flow
Module 4: BPMN Advanced
- Tasks
- Sub-process
- Ad-HOC
- Event-based Gateways
- Error event
- Complex decision
- Book order
- Compensation event
- Eventual consistency: Compensating Transaction Pattern
- Artefacts
Exercise: Intermediate time events
Exercise: Pools and lanes
Exercise: Event based gateway
Exercise: Create and use a common sub-process
Module 5: Customer case SIPOC, BPMN and Analysis
- Acquisition and adoption metrics
- Engagement metrics
Exercise: BPMN and analysis “Opening an account for private persons (paper and online)”
Module 6: Problem solving and improvement project charter
- The flow of problem-solving workshop
- Root cause analysis diagram and dot vote on root causes
- Project charter contents
Exercise: Problem-solving
Instructors
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.
Nina Prodanova-Iozeva
Nina Prodanova-Iozeva is a highly qualified consultant and leader with more than 30 years of experience in the IT industry. She is co-founder and Managing Partner of ITCE. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management. She has delivered consulting and training projects to many organizations in the finance, telco, utility and IT industries across Europe.
Frequently Asked Questions
Who should attend?
This course is suitable for professionals performing the roles of Business Process Modeller, Business Analyst, Project Manager, System Designer, Process Owner.
Are there any prerequisites for attending the training?
There are no formal requirements for entry to this course.
Can the training content be customized?
The training can also be custom-tailored to the needs of specific organization and delivered to a closed group of team(s) by incorporating a real-life company case study and focusing the content and duration of the training around opportunities and pain-points important for the organization. Our team could also deliver the training in the form of a webinar which is appropriate for a wider audience.