Table of Contents
Overview
Leading the organizations through the “Fourth Industrial Revolution”, characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets, requires organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed.
The Digital Product Management program helps organizations overcome the challenges of a fast paced, complex and uncertain environment. It is relevant to Project, Service and Product oriented companies, and a wider range of professionals working in the digital world.
What makes this training track unique
The training is spread across serval weeks which provides students with the opportunity to gather Product Management experience on their own in real business environment and review the results with the instructors.
Experience in an interactive environment how your organizations’ Product Management practice can benefit from applying Service Design Thinking, Agile, Lean-Start-up, ITIL 4 and other innovation approaches used in leading companies today for digital products marketing, design and delivery.
In the digital world, there are no clear borders between products and services. We combine the delivery of products and goods with interactions to generate value.
The Digital Product Management program is relevant to Product, Service or Project oriented organization and covers the modern way of managing full product lifecycle – from initial idea to end-of-life. It is delivered into the following three modules:
- Product Management Ignite – 2 days
- Product Design – 3 days
- Product Delivery – 3 days
Learn & Apply Your Product Management Knowledge & Skills
During the training you will not only gain the essential knowledge and skills for Product Management – you will also practice a lot. We will challenge you to put a case study product idea into real-word test – define business model canvas, personas, service blueprint, prototype it, gather feedback, create product backlog and go through the necessary activities to launch a successful product.
Ask the Practitioner
Our trainers are practitioners that have years of experience in leading companies, so feel free to ask for their advice on your real-world product challenges – get consulted and inspired!
Each of the modules is enabled through industry-specific examples mixed with interactive exercises, assignments and discussions to keep everyone engaged.
Instructors
With many years of experience and numerous successfully implemented consulting projects in the field of product development in various industries, our trainers are here to help you master your knowledge and practices.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin Marinov is co-founder and Partner at ITCE. He is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. Orlin is an accredited ITIL® Trainer and has led hundreds of ITIL courses, in which most of his groups achieved 100% success on the ITIL Foundation certification exam.
Maria Veledinova
Senior Consultant & Trainer
Maria is specializing in Agile, DevOps Practices, Project Management and Business Analysis. Her most recent projects are in the field of organizational transformation with focus on adoption of Agile & DevOps culture and practices and implementation of SAFe® (Scaled Agile Framework).
Maria Veledinova
Maria Veledinova is a Senior Consultant & Trainer at ITCE, specializing in Business Analysis, Agile Frameworks, Project Management, Agile Service Management and DevOps. She has substantial experience in coaching, training and consulting some of the region’s largest financial, telco and utilities enterprises. Her most recent projects are in the field of organizational and digital transformation with focus on improving team productivity and adoption of Agile & DevOps culture and practices.
Svetoslav Iliev
Senior Consultant & Trainer
Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.
Svetoslav Iliev
Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.
What you’ll learn
COURSE MODULES
Module 1 Product Management Ignite (2 days)
- Digital Transformation Fundamentals
- Challenges of Digital Service Providers
- The Vision of a Successful Product Manager
- Red/Blue type of working
- Innovation, Disruption, Lean Start-up
- Managing Uncertainty – people, process, culture (influencing without authority)
- Product Management Lifecycle
- Product Strategy
Module 2 Product Design (3 days)
- Product design process, team & roles
- Product vision/ideation
- Market research & orientation
- Personas
- Requirements elicitation
- Mapping customer needs to product features
- Product prototyping & early validation of product ideas
- Minimum viable and minimum awesome product
- Pricing and cost models
- Preparing, promotion and approval of business case
- Product branding
Module 3 Product Delivery (3 days)
- Agile delivery process, rituals, team and roles
- Planning at different levels: product roadmap, releases & iterations
- User stories and acceptance criteria
- Other forms of detailed level requirements specification
- Product launch plan
- Continuous product backlog management
- Product operational models
- Alignment with product community
- Customer service management
- Monitoring revenue
- Scaling & continuous product improvement
ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Testimonials
Lyubomir Maloselski, Manager Products & Services at VIVACOM
“ITCE gave us the opportunity to realize how our business needs to transform. The three modules of the program are dedicated to its maximum extent to real-world product development in Digital Service Providers – analysis of our current state, lessons we can learn from our practice, as well as next steps to apply to our work so we can be more successful in the future.
The atmosphere in ITCE training center allowed us to indulge in the spirit of innovation.“
N. Yorgova, Senior Product Specialist (TV & Convergence Services) at VIVACOM
“I strongly recommend the Digital Product Management training program at ITCE as a solid upgrade of the knowledge and skills related to product-oriented companies. The training is designed as a step-by-step product management roadmap and is adapted to the needs of the modern successful Product Manager. The three modules included plenty of Telco industry cases studies and gave us the direction on how to optimize our services and maximize the value we deliver.“
L. Dimitrov, Specialist, Products and Services (Devices & SIM Cards) at VIVACOM
“The training program at ITCE helped me look at my work at Vivacom in a new way and better understand the role of the Product Manager. For me this was an opportunity that not only thought me a lot of new concepts and practices, but it was also a great awareness that I am moving in the right direction. ITCE impressed us with their adaptability to the needs of the group – including and discussing topics that were not initially in the program but were of interest to our team of Product Managers.”
M. Cholakova, Product Expert, Products & Services VIVACOM
“ITCE is a great company and creates an environment where you can learn a lot. The instructors were team of professionals and training center atmosphere is very friendly. We needed a training program that covers the needs for creating successful digital products, while tackling specific needs and pain-points from the Telco industry. ITCE delivered a great combination of theory, industry-specific examples and practical exercises and my overall opinion is that the training program was exceptionally beneficial.“
Frequently Asked Questions
Can the training be customized?
Yes, absolutely! The Digital Product Management training can also be custom tailored to the needs of specific organization and delivered to a closed group of Product Managers or product management teams.
This could be done through incorporating a real-life company product/case study and through focusing the content and duration of the training around opportunities and pain-points important for the organization.
Who Should Attend?
The course will benefit anyone who is new to product management. However, we also find more experienced attendees get an excellent refresh and broadening of their skills. We typically see a mix of different roles attending – Product Managers, Project Managers and Product Owners as well as those with no experience at all.
Are there any prerequisites from attending the training?
There are no fixed prerequisites for attendance. Still, the training will be more beneficial for you if you plan to or already work in a product-oriented environment.
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