Empower Your Workforce with Microsoft 365 Copilot Use Cases

Overview

This course helps participants apply Microsoft 365 Copilot in real business scenarios. Through hands-on exercises, they will learn how different departments can use Copilot to improve productivity, streamline workflows, and support decision-making. The course covers practical use cases across functions such as Sales, Marketing, Finance, HR, IT, Operations, Communications, Customer Service, Legal, and Executive Leadership.

Module 1: Introduction to Microsoft 365 Copilot
– What is Microsoft 365 Copilot?
– How Microsoft 365 Copilot works
– Core components of Microsoft 365 Copilot
– Evaluate opportunities and challenges of generative AI

Module 2: Explore the Possibilities with Microsoft 365 Copilot
– Copilot in Word
– Copilot in Outlook
– Copilot in PowerPoint
– Copilot in Excel
– Copilot in Teams
– Copilot Chat

Module 3: Optimize and Extend Microsoft 365 Copilot
– Best practices for using Copilot
– Effective prompting techniques
– Copilot extensibility
– Plugins and Graph connectors

Part 2: Business Use Cases

Module 4: Executives Use Case

Module 5: Sales Use Case

Module 6: IT Use Case

Module 7: Marketing Use Case

Module 8: Finance Use Case

Module 9: HR Use Case

Module 10: Operations Use Case

Module 11: Communications Use Case

Module 12: Customer Service Use Case

Module 13: Legal Use Case

Module 14: Challenge Use Case

Instructor

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Frequently Asked Questions

Who should attend?

The course targets business users who want to enhance their Microsoft 365 Copilot skills through role-specific use case scenarios. Important: Before attending, learners should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents.

Are there any prerequisites for this course?

Participants should be familiar with accessing and using Microsoft 365 applications. No prior AI or technical experience is required.

Register