Overview
This course provides an introduction to AI agents and the Microsoft tools available for building and extending them. Participants will explore the Microsoft AI agent ecosystem, learn the fundamentals of Microsoft 365 Copilot extensibility, and compare low-code and pro-code development approaches. The course helps learners understand how to choose the right tools and development path for creating AI-powered solutions with Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and the Microsoft 365 Agents Toolkit.
What you’ll learn
Module 1: Introduction to Developing AI Agents
– AI transformation and agents
– AI agent use cases
– AI agent components
– Module assessment
Module 2: Introduction to Microsoft AI Agent Solutions
– The Microsoft AI agent ecosystem
– Maximize Microsoft 365 Copilot, Copilot Chat, and agents
– Customize and extend Microsoft 365 Copilot
– Build custom AI agents and applications
– Compare AI agent solutions
– Module assessment
Module 3: Choose the Best Microsoft 365 Copilot Extensibility Path for Your Scenario
– Identify custom AI agent development options
– Analyze decision criteria
– Build custom agents with Copilot Studio
– Build custom engine agents for Microsoft Teams
– Build multi-channel agent solutions with the Microsoft 365 Agents SDK
– Build scalable enterprise-grade generative AI solutions on Azure
– Module assessment
Instructor
Angel Georgiev
Sales & Training Portfolio Product Manager
Angel Georgiev has over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
Angel Georgiev
Angel Georgiev is a Sales & Training Portfolio Product Manager in ITCE with over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
At ITCE, he leads the development and management of a comprehensive training portfolio covering Microsoft, AWS, ServiceNow, and AI certification programs. He works closely with enterprise clients to scope and structure tailored learning solutions, supports presales activities, and ensures alignment between training offerings, market demand, and technology trends.
In parallel, he delivers training and consultancy focused on ITIL, Agile practices, IT Service Management (ITSM), ServiceNow practitioner workshops, and Artificial Intelligence, combining practical implementation experience with structured learning approaches. His work includes designing training content, delivering practical sessions, and supporting organizations in adopting process frameworks and modern technology practices.
Certifications
- AI+ Ethics™
- AI+ Foundation™
- AI+ Certs Certified Trainer
- AI+ Executive™
- AI+ for Everyone™
- AI+ Prompt Engineer™
- ITIL® 4 Foundation

Accreditation
ITCE is a Microsoft accredited Solutions Partner for Data & AI.
Calendar
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18 – 18 Feb 2027
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23 – 23 Apr 2027
Frequently Asked Questions
Who should attend?
The course is designed for developers and App Makers interested in building AI agents and extending Microsoft 365 Copilot. It is ideal for learners who want to deepen their understanding of Microsoft’s agent development options and plan to use low-code or pro-code agent development tools.
Are there any prerequisites for this course?
Participants should be familiar with accessing and using Microsoft 365 applications. No prior AI or technical experience is required.
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