During this three-day interactive training course, students will work from a backlog of stories (requirements) to configure IT Service Management applications in ServiceNow. These stories represent the most common implementation requirements for each application, providing students with practical experience that may be leveraged immediately for ServiceNow implementations.
What you’ll learn
Upon completion of this course, students will be able to:
- Understand baseline application functionality, security, and architecture of each ITSM application
- Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability
- Implement configurations common to 80% of customer ITSM deployments
Frequently Asked Questions
Who should attend?
The ServiceNow ITSM Implementation course is for customers, Partners, and employees in technical roles such as Technical Consultant, Architect, and System Administrator, who implement ITSM applications such as Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, and Request Fulfillment / Service Catalog.
How to attend this class?
To register for this class, simply get in touch with us through submitting the request more info form and we will get in touch with you to provide you with course dates and to enroll you.
Is there a certification exam for this course?
Yes, there is a certification exam for this course. You can sit for this exam at ITCE’s Testing Center.
IT Service Management Fundamentals
Learn lifecycles and Value of ITSM Applications, from Viewpoint of Stakeholders and Daily Users
ServiceNow Administration Advanced
Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.