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ITIL® 4 Foundation in Practice

I411 4 days 775**

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.


Understanding of ITIL 4 and key concepts from Agile, DevOps & Lean

ITIL 4 brings a lot of new concepts to the table that will be explained through lots of real-world examples and valuable tips.

Ask the Expert

Engage in discussions with our highly experienced trainer and get valuable advice for applying ITIL principles in your organization.

Get ITIL 4 Foundation Certified! 

Receive solid preparation for the ITIL 4 Foundation Certification Exam and sit for it during day 4 of the course to get certified.

Apply the knowledge in a business simulation

The third day of the course is dedicated to an interactive business simulation that will help you practice the knowledge acquired in the previous days and get confident with it.

ITIL Accredited Training Organization


ITCE is Accredited Training Organization for ITIL® Courses.

Important Notice: Based on the amendment in Axelos Policy, effective 1-Nov-2019, Axelos training organizations such as ITCE must sell certification training courses only in bundles which include the respective certification exam. The price of the certification exam for the ITIL® 4 Foundation in Practice is €188 excl. VAT.

What You’ll Learn

In this practical 4-day training you will learn:

  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The 4 dimensions of Service Management
  • How ITIL’s guiding principles can help an organization adopt and adapt service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how they interconnect
  • Preparation to sit the ITIL 4 Foundation Certification Exam
  • Best practices from Agile, DevOps, and Lean, and why these are important to deliver business value
  • Practice everything you’ve learned through an interactive business simulation

During day 4 of the course, you will have the opportunity to sit for the ITIL 4 Foundation Certification exam.

If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises. 
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.

Orlin Marinov ITCE

Orlin Marinov

Partner & Senior Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Upcoming Course Dates

Temporary until the end of 2020, we are conducting the ITIL Foundation training course (3 days) instead of ITIL Foundation in Practice (4 days incl. a business simulation) due to the online format of training delivery. We have included lots of discussions, exercises and quizzes to maintain the high levels of interaction >> we are expecting you at our best-seller ITIL Foundation!

What I like the most during the training was the practical aspect of delivery. It was very well structured and prepares very well for the exam. Orlin was very positive and managed to capture my attention during the whole training. I think that the sepаration between the theoretical and practical aspect was very well structured.

Lyudmil Tsonev, Senior Talent Development Consultant at GTT


    Once you submit your registration, we will get in touch with you to confirm your interest and attendance. We will also provide you with information about upcoming trainings and special offers.

    Frequently Asked Questions

    Who should attend?

    Anyone working in IT will benefit from attending this foundation level course.

    The ITIL 4 Foundation training is particularly beneficial for any professional who is participating in service delivery and interested to understanding how to provide business value.

    Can the training be delivered in a closed group?

    Yes, we can deliver ITIL 4 Foundation in Practice for a closed group of participants from the same organization. This is a particularly efficient way for organizations to adopt ITIL practices as teams can get aligned in their understanding and participate in valuable discussions specific to their organization, moderated by our trainer.

    How can I continue my ITIL 4 certification journey?

    The new ITIL certification path has been published and you can take a look at it here. There is also a FAQ’s guide published here on Axelos’ website. The transition process is promised to be gradual and ITIL v3 certifications will remain valid.

    If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

    Certification Exam

    Take2 Re-sit Exam Option

    PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price.

    Add a Take2 re-sit exam option for 41 EUR excl. VAT when registering and secure the chance for a better result if you don’t successfully pass your initial exam.
    If you want to take advantage of the Take2 re-sit exam option, contact us.

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