ITIL® 4 Foundation in Practice

I411 4 days 775

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.


Understanding of ITIL 4 and key concepts from Agile, DevOps & Lean

ITIL 4 brings a lot of new concepts to the table that will be explained through lots of real-world examples and valuable tips.

Ask the Expert

Engage in discussions with our highly experienced trainer and get valuable advice for applying ITIL principles in your organization.

Get ITIL 4 Foundation Certified! 

Receive solid preparation for the ITIL 4 Foundation Certification Exam and sit for it during day 4 of the course to get certified.

Apply the knowledge in a business simulation

The third day of the course is dedicated to an interactive business simulation that will help you practice the knowledge acquired in the previous days and get confident with it.


ITCE is Accredited Training Organization for ITIL® Courses.

What You’ll Learn

In this practical 4-day training you will learn:

  • The seven Guiding Principles of ITIL4
  • ITIL’s new Service Value Chain
  • The 4 dimensions of Service Management
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Preparation to sit the ITIL 4 Foundation Certification Exam
  • Best practices from Agile, DevOps, and Lean, and why these are important to deliver business value
  • Practice everything you’ve learn through an interactive business simulation

During day 4 of the course, you will have the opportunity to sit for the ITIL 4 Foundation Certification exam.

If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.


Once you submit your registration, we will get in touch with you to confirm your interest and attendance. We will also provide you with information about upcoming trainings and special offers.

Upcoming Course Dates

  1. 22-25 Apr

    Mon – Thu 775
  2. 13-16 May

    Mon – Thu 775
  3. 1-4 Jul

    Mon – Thu 775


As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises. 
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.

Orlin Marinov ITCE

Orlin Marinov

Partner & Senior Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Frequently Asked Questions

Who should attend?

Anyone working in IT will benefit from attending this foundation level course.

The ITIL 4 Foundation training is particularly beneficial for any professional who is participating in service delivery and interested to understanding how to provide business value.

Can the training be delivered in a closed group?

Yes, we can deliver ITIL 4 Foundation in Practice for a closed group of participants from the same organization. This is a particularly efficient way for organizations to adopt ITIL practices as teams can get aligned in their understanding and participate in valuable discussions specific to their organization, moderated by our trainer.

How can I continue my ITIL 4 certification journey?

The new ITIL certification path has been published and you can take a look at it here. There is also a FAQ’s guide published here on Axelos’ website. The transition process is promised to be gradual and ITIL v3 certifications will remain valid.

If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

Related Courses

DevOps Foundation®


The DevOps Foundation course provides a baseline understanding of key DevOps terminology and the fundamental…

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.