ITIL® 4 Foundation

I412 | 3 days | €750All prices exclude VAT.
Important Notice: Based on the amendment in Axelos Policy, effective 1-Nov-2019, Axelos training organizations such as ITCE must sell certification training courses only in bundles which include the respective certification exam and an e-book. The Take2 Re-sit and Mock exam are optional.

Get introduced to and certified for ITIL 4 – the global standard for IT Service Management now updated to the needs of the modern digital world. This course is designed for anyone working in IT.


Understanding of ITIL 4 and key concepts from Agile, DevOps & Lean

ITIL 4 brings a lot of new concepts to the table that will be explained through lots of real-world examples and valuable tips.

Ask the Expert

Engage in discussions with our highly experienced trainer and get valuable advice for applying ITIL principles in your organization.

Get ITIL 4 Foundation Certified! 

Receive solid preparation for the ITIL 4 Foundation Certification Exam and sit for it during day 3 of the course to get certified.

Your ITIL® 4 Learning Journey

We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL 4 journey.


  • Individual consultation and personal development plan
  • Flexible pricing strategy for individual journeys or closed groups
  • Pre-reading materials to kick-start your learning process
  • Technical Support for the tools and platforms that we use
  • Time blocking your calendar and providing a Digital Dashboard with course information and instructions
  • List of benefits & Instructions on redeeming your exam voucher*


  • Explain theory through real-life examples from practice
  • 1 year access to group exercises based on your business cases
  • 1-month free access to MyAxelos
  • Exam prep quizzes + tips and tricks
  • 2 Mock exams
  • Access to official PeopleCert training materials


  • Additional Exam Preparation Session
  • Guidance on exam registration and exam booking process
  • Online proctoring and support during the exam
  • Credly Badge for course completion
  • Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
  • 5-year access to Official ITIL® publications & Learning management platform

*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.


ITCE is Accredited Training Organization for ITIL® Courses.

ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Price Bundles

Certification Exam

As of 1-Feb-2022 the price of the online proctored certification exam for the ITIL® 4 Foundation training will be €311 excl. VAT* and will include an E-book and Official Training Materials.

*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 60 EUR (excl. VAT) is added to the final price due to differences in region pricing.

Take2 Re-sit Option

PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €41 excl. VAT.

Mock Exam Option

To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for
€50 excl. VAT.

If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.

What You’ll Learn

In this 3-day training you will learn:

  • The seven Guiding Principles of ITIL4
  • ITIL’s new Service Value Chain
  • The 4 dimensions of Service Management
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect

ITIL® Management Practices:  

  1. General Management Practices 
    • Relationship Management 
    • Supplier Management 
    • Information Security Management 
    • Continual Improvement
  2. Service Management Practices
    • Service Level Management 
    • IT Asset Management 
    • Service Configuration Management 
    • Change enablement 
    • Release Management 
    • Monitoring & Event Management 
    • Service desk 
    • Service Request Management 
    • Incident Management 
    • Problem Management 
  3. Technical Management Practices  
    • Deployment Management 
  • Preparation to sit the ITIL 4 Foundation Certification Exam
  • Best practices from Agile, DevOps, and Lean, and why these are important to deliver business value

If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises. 
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.

Orlin Marinov ITCE

Orlin Marinov

Co-founder, Partner & Principal Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.

Lyudmil Tsonev, Senior Talent Development Consultant at GTT

What I like the most during the training was the practical aspect of delivery. It was very well structured and prepares very well for the exam. Orlin was very positive and managed to capture my attention during the whole training. I think that the sepаration between the theoretical and practical aspect was very well structured.


  1. 10 – 12 Sep 2024

    Training Type
    Learning Method
    All day
  2. 5 – 7 Nov 2024

    Training Type
    Learning Method
    All day

Frequently Asked Questions

Who should attend?

Anyone working in IT will benefit from attending this foundation level course.

The ITIL4 Foundation training is particularly beneficial for any professional who is participating in service delivery and interested to understanding how to provide business value.

Are there any prerequisites for attending the training?

There are no prerequisites for attending the training.

Can the training be delivered in a closed group?

Yes, we can deliver ITIL4 Foundation for a closed group of participants from the same organization. This is a particularly efficient way for organizations to adopt ITIL practices as teams can get aligned in their understanding and participate in valuable discussions specific to their organization, moderated by our trainer.

How can I continue my ITIL 4 certification journey?

The new ITIL certification path has been published and you can take a look at it here on PeopleCert’s website.

If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

Your Certification Journey Awaits!

Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!

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