ITIL® 4 Specialist: Monitor, Support and Fulfil

I560 | 3 days | €750All prices exclude VAT.
Important Notice: Based on the amendment in Axelos Policy, effective 1-Nov-2019, Axelos training organizations such as ITCE must sell certification training courses only in bundles which include the respective certification exam and an e-book. The Take2 Re-sit and Mock exam are optional.

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

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Overview

The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

Advance in Your Career & Ensure Operational Excellence

The ITIL 4 Specialist: Monitor, Support, and Fulfil certification targets IT experts who wish to advance in their careers. This credential aims to provide individuals with the necessary expertise and know-how to achieve operational excellence. It involves monitoring crucial performance indicators, offering support throughout the service value chain, and ensuring end-to-end service delivery.

Ask the Expert

Engage in discussions with our highly experienced trainer and get valuable advice for applying ITIL principles in your organization. In addition, you will receive a holistic overview on various modern frameworks (DevOps, (Scaled) Agile, etc.) as well as application guidance.

Get ITIL® 4 Specialist: Monitor, Support and Fulfil Certified!

Receive solid preparation for the ITIL® 4 Specialist: Monitor, Support and Fulfil exam.

Your ITIL® 4 Learning Journey

We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL 4 journey.

BEFORE

  • Individual consultation and personal development plan
  • Flexible pricing strategy for individual journeys or closed groups
  • Pre-reading materials to kick-start your learning process
  • Technical Support for the tools and platforms that we use
  • Time blocking your calendar and providing a Digital Dashboard with course information and instructions
  • List of benefits & Instructions on redeeming your exam voucher*

DURING

  • Explain theory through real-life examples from practice
  • 1 year access to group exercises based on your business cases
  • 1-month free access to MyAxelos
  • Exam prep quizzes + tips and tricks
  • 2 Mock exams

AFTER

  • Additional Exam Preparation Session
  • Guidance on exam registration and exam booking process
  • Online proctoring and support during the exam
  • Credly Badge for course completion
  • Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
  • 5-year access to Official ITIL® publications & Learning management platform

*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.

Accreditation 

ITCE is Accredited Training Organization for ITIL® Courses.

Price Bundles

Certification Exam

As of 1-Feb-2022 the price of the online proctored certification exam for the ITIL® 4 Specialist: Monitor, Support and Fulfil training will be €395 excl. VAT* and will include an E-book.

*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 60 EUR (excl. VAT) is added to the final price due to differences in region pricing.

Take2 Re-sit Option

PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €41 excl. VAT.

Mock Exam Option

To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for €50 excl. VAT.

This option is still not available. To be expected soon.

If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.

What You’ll Learn

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

MODULES:

Module 1: Introduction to the MSF practices

Module 2: Incident management

Module 3: Service desk

Module 4: Monitoring and event management

Module 5: Problem management

Module 6: Service request management

Module 7: Practice capability development

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Instructor

As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
 
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.

Orlin Marinov ITCE

Orlin Marinov

Co-founder, Partner & Principal Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Alexandra Dokleva

Consultant

Alexandra is a Consultant and ServiceNow Architect specializing in Agile coaching and product ownership of the ServiceNow platform. Her most recent focus is oriented towards consulting of Agile and DevOps practices, leading organizations and teams to successful digital transformation journey, along with Project Management & Project Delivery of ServiceNow.

Calendar

  1. 26 – 28 Mar 2024

    Training Type
    Course
    Language
    English
    Learning Method
    Virtual
    Format
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Frequently Asked Questions

Who should attend?

This course is aimed at IT professionals taking the ITIL 4 Monitor, Support and Fulfil Practices qualification, including Configuration Managers, Availability Managers, Applications Support Managers, IT Operations Managers, Network Control and Operations, Database Administrators, Problem Managers, Network Support or a Service Desk Managers.

Are there any prerequisites for the training?

Yes. To be eligible for this training, you need to be certified for ITIL 4 Foundation.

What should I know about the examination?

The course culminates in a 90-minute, formal examination comprising 60 multiple-choice questions. The pass score is 65% (39 out of 60).

Your Certification Journey Awaits!

Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!

Learn more

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