Overview
Understanding of ITIL® 5 and key concepts from Agile, DevOps & Lean
ITIL® 5 introduces major evolutions, making the framework more practical and relevant for today’s digital, AI-enabled environments.
Ask the Expert
Engage in discussions with our highly experienced trainers and get valuable advice for applying ITIL® principles in your organization.
Get ITIL® 5 Foundation Certified!
Receive solid preparation for the ITIL® 5 Foundation Certification Exam, as our course participants consistently achieve a 100% pass rate.
Your ITIL® 5 Learning Journey
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Technical Support for the tools and platforms that we use
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Course Participation badge
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL® 5 Foundation journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Technical Support for the tools and platforms that we use
- Time blocking your calendar and providing a Digital Dashboard with course information and instructions
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Course Participation badge
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Price Bundles
Certification Exam (included)
The total price includes the online proctored certification exam for the ITIL Foundation (Version 5) training (€326 excl. VAT*), an E-book and Official Training Materials.
*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 75 EUR (excl. VAT) is added to the final price due to differences in region pricing.
Take2 Re-sit Option
PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €44 excl. VAT.
Mock Exam Option
To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for
€54 excl. VAT.
If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.
What You’ll Learn
1. Key ITIL® terms and definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-creation
- Service Relationships
2. The ITIL® Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
- Purpose and Scope of ITIL Product and Service Lifecycle activities
3. The ITIL® Value System
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL Continual Improvement Model
4. Value stream identification, mapping, and management
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
5. ITIL® and AI
- Introduction to AI
- ITIL AI Governance
6. ITIL® and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Instructors
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Lyudmil Tsonev, Senior Talent Development Consultant at GTT
What I like the most during the training was the practical aspect of delivery. It was very well structured and prepares very well for the exam. Orlin was very positive and managed to capture my attention during the whole training. I think that the sepаration between the theoretical and practical aspect was very well structured.
Calendar
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17 – 19 Nov 2026
Full -
23 – 25 Nov 2026
-
8 – 10 Dec 2026
Frequently Asked Questions
Who should attend?
Anyone working in IT will benefit from attending this foundation-level course.
ITIL® 5 Foundation introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. It establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.
Are there any prerequisites for attending the training?
There are no prerequisites for attending the training.
Can the training be delivered in a closed group?
Yes, we can deliver ITIL® 5 Foundation for a closed group of participants from the same organization. This is a particularly efficient way for organizations to adopt ITIL practices, as teams can align on their understanding and participate in valuable discussions specific to their organization, moderated by our trainer.
How can I continue my ITIL® 5 certification journey?
The new ITIL certification path has been published and you can take a look at it here.
If you have already attended an ITIL Training at ITCE – either ITIL Foundation or ITIL Intermediate Course, leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL® 5 courses.
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
