Overview
Scale AI Responsibly
Learn how to build the governance capabilities needed to adopt and scale AI while managing risk, compliance, and ethical considerations.
Apply AI Governance in Practice
Explore how to assess existing governance capabilities, define appropriate controls, and embed responsible AI practices across products, services, and operations.
Get ITIL® AI Governance 5 Certified
Prepare for the official certification exam through practical scenarios, exercises, exam preparation activities, and official PeopleCert learning materials.
Your ITIL® 5 Learning Journey
We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL® 5 Foundation journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Technical Support for the tools and platforms that we use
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Course Participation badge
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Price Bundles
Certification Exam (included)
The total price includes the online proctored certification exam for the ITIL® AI Governance training (€326 excl. VAT*), an E-book and Official Training Materials.
*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 75 EUR (excl. VAT) is added to the final price due to differences in region pricing.
Mock Exam Option
To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for
€54 excl. VAT.
If you want to take advantage of the Mock Exam Option, make sure to order them in advance by contacting us.
What You’ll Learn
1. ITIL®, AI, and Governance Fundamentals
- Core ITIL concepts
- Artificial intelligence and AI governance
- The role of governance in AI adoption
- Oversight, accountability, and decision-making
- Applying AI governance in organizational contexts
2. AI Opportunities and Threats
- Identifying opportunities for AI-enabled value
- Understanding AI-related risks
- Balancing innovation and control
- Managing ethical and reputational concerns
- Building trust in AI-enabled products and services
3. AI in the Organizational Context
- The impact of AI on products and services
- AI-enabled operational workflows
- AI-supported decision-making
- Organizational roles and responsibilities
- Aligning AI initiatives with business objectives
4. Effective AI Governance
- Characteristics of good AI governance
- Governance principles and responsibilities
- Oversight and accountability structures
- Transparency and explainability
- Ethical safeguards and responsible use
- Adapting governance to different organizational contexts
5. The ITIL® AI Capability Model
- Understanding the ITIL AI Capability Model
- Assessing organizational AI capabilities
- Identifying governance requirements
- Applying the model to practical scenarios
- Supporting responsible and scalable AI adoption
6. The ITIL® AI Governance Improvement Model
- Assessing the current governance environment
- Identifying gaps and improvement opportunities
- Defining appropriate governance adjustments
- Moving from governance principles to action
- Monitoring the effectiveness of governance
- Improving governance as AI use develops
7. Risk, Accountability, and Trust
- Identifying and assessing AI risks
- Establishing clear accountability
- Managing data and model-related risks
- Supporting fairness and transparency
- Maintaining stakeholder trust
- Embedding safeguards throughout AI use
8. Regulation and Compliance
- How regulation shapes AI governance
- Global and national regulatory requirements
- Translating regulation into organizational policies
- Defining responsibilities and decision rights
- Managing compliance across AI initiatives
- Adapting governance to regulatory change
9. AI Governance and Other Frameworks
- Connecting ITIL AI governance with existing frameworks
- Integrating governance into current management systems
- Aligning policies, controls, and organizational practices
- Creating a consistent approach across the organization
- Avoiding unnecessary duplication of governance structures
10. Applying AI Governance in Practice
- Applying governance to real workplace scenarios
- Assessing AI initiatives throughout their lifecycle
- Selecting appropriate governance measures
- Balancing control with innovation
- Monitoring and improving governance over time
Calendar
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24 – 24 Nov 2026
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16 – 16 Apr 2027
Frequently Asked Questions
What is ITIL® AI Governance (Version 5)?
ITIL® AI Governance is a professional certification focused on the responsible adoption and use of AI. It helps organizations establish effective oversight, accountability, risk management, compliance, and trust across AI-enabled products, services, and operations.
Are there any prerequisites for attending the training?
There are no formal certification prerequisites.
What will I learn during the course?
You will learn how to assess AI governance capabilities, identify risks and governance gaps, define responsibilities and controls, apply the ITIL AI Capability Model, and continually improve governance as AI adoption develops.
Do I need a technical AI background?
No. The course focuses on the governance and organizational management of AI rather than technical development. A general understanding of how AI is used in business would be helpful.
Is the course practical or theory-based?
The course combines ITIL guidance with practical scenarios that demonstrate how AI governance can be applied across products, services, workflows, and organizational functions.
How is the exam delivered?
The exam is delivered online through PeopleCert and can be taken remotely with online proctoring.
Does this certification contribute toward higher ITIL qualifications?
Yes. ITIL® Product (Version 5) is part of the ITIL qualification scheme and contributes toward the ITIL Managing Professional designation.
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
