Overview
In this course, you will learn how the IT Infrastructure Library (ITIL®) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL®. This course includes handouts and references useful after the class.
For Closed Groups Only
By delivering this training for closed groups only, we can make sure to discuss work scenarios, encourage team work, and clarify specific roles and responsibilities in the team if there is such a need. Contact us for a free consultation on how to make the most out of your training!
Instructors
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin Marinov is co-founder and Partner at ITCE. He is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. Orlin is an accredited ITIL® Trainer and has led hundreds of ITIL courses, in which most of his groups achieved 100% success on the ITIL Foundation certification exam.
Denitsa Deneva
Consultant & Trainer
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
Denitsa Deneva
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
What you’ll learn
During the course you will learn:
- Key principles and concepts of IT service management
- Benefits of implementing ITIL in an organization
- How service management processes map to the overall service lifecycle
- Basic concepts and definitions related to the service lifecycle
- Activities and roles involved with the service lifecycle
- Relationships of each component of the service lifecycle and how each maps to other components
- Factors that make service management more or less effective
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Frequently Asked Questions
Who should attend?
Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, senior technical and non-technical staff, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.