The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business focused Services Framework.
ITCE is an Accredited Training Organization for ITIL® Courses.
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Partner & Senior Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
What you’ll learn
During the course you will learn:
- Introduction to operational support and analysis
- Capacity management
- Availability management
- IT service continuity management
- Information security management
- Demand management
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Frequently Asked Questions
Who should attend?
The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organization. Before taking the course it is recommended, though not required, that candidates have expose to basic concepts in IT and related work experience of a last two years.
Are there any requirements for taking ITIL® Intermediate certification?
The ITIL Intermediate certifications are available to anyone that has passed their ITIL Foundation exam. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.
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