The ITIL® Expert level certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field.
It is aimed at those who wish to demonstrate knowledge of the ITIL scheme in its entirety and the certificate is awarded to candidates who have already attained a range of ITIL certifications and have a well-rounded knowledge and skills base in ITIL best practices.
This 5-day course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
ITCE is an Accredited Training Organization for ITIL® Courses.
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Partner & Senior Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
What you’ll learn
This certification completes the lifecycle and capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
- Introduction to IT Service Management Business & Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
This course will be your final step in achieving the ITIL® Expert qualification.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Frequently Asked Questions
Who should attend?
The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to Chief Information Officers, Senior IT Managers, IT Managers, Supervisors, IT professionals, IT operation practitioners, IT development practitioners.
Those wishing to attain the ITIL Expert certificate are required to have achieved a minimum of 17 credits from any combination of ITIL® v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.
The course completes the ITIL® Capability and Lifecycle qualification programs and leads to ITIL® Expert qualification. The MALC examination will consist of a complex multiple choice, closed paper book, to be completed within 90 minutes. The pass mark will be 70% or more.
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