ITIL® Foundation Training

I110 | 3 days | €590

The course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision.

Overview

The course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® best practice service lifecycle approach.

Accreditation

ITCE is an Accredited Training Organization for ITIL® Courses. 

Instructors

As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises. 
 
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.

Orlin Marinov ITCE

Orlin Marinov

Partner & Senior Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Nina Prodanova-Iozeva ITCE

Nina Prodanova-Iozeva

Managing Partner & Senior Consultant

Nina is a highly qualified consultant and leader with more than 20 years of experience in leading highly complex projects and transformations. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management.

Julia Oliveira ITCE

Julia Oliveira

Senior Consultant & Consulting Practice Manager

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

What you’ll learn

TRAINING OBJECTIVE:

The course enables students to understand how an integrated IT Service Management framework, based on ITIL® best practice guidelines, can be adopted and adapted within their own organizations.

COURSE MODULES:

DAY 1:

  • Course Registrations and Introductions
  • Service Management as a practice
  • The need for a service culture
  • ITIL® and the Service Lifecycle
  • Assignment 1
  • Service Strategy introduction
  • Service Strategy processes
  • Service Design introduction
  • Service Design Processes
  • Service Design Processes SLM
  • Service Design Processes (cont.)

DAY 2:

  • Day 1 Recap (using ILFN quiz)
  • Service Design Processes (cont.)
  • Assignment 2
  • Service Transition introduction
  • Service Transition processes – Change
  • Service Transition processes (cont.)
  • Service Transition processes (cont.)
  • Assignment 3
  • Service Operation introduction
  • Service Operation Functions
  • Service Operation processes

DAY 3: 

  • Mock Exam review
  • Assignment 4
  • Service Operation processes (cont.)
  • Continual Service Improvement
  • Technology and Architecture
  • Process interfaces and course summary
  • Exam Technique
  • Second Mock Exam
  • Review second mock exam
  • Examination paperwork
  • Exam

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Calendar

    Frequently Asked Questions

    Who should attend? 

    Anyone is welcome to attend! The course and examination are especially suitable for: Process Owners; IT Operations Managers; Team Leaders; All employees whose roles require service delivery; All Business Managers who interact actively with the IT Departments.

    ITIL® Foundation Examination:

    The ITIL Foundation certification can benefit anyone who has an interest in IT service management.

    The exam consist of a complex multiple-choice, computer based Test 40 questions. The passing score is 65%. Exam duration is 60 minutes. Candidates sitting the examination in English and who do not have English as their first language will be granted additional 30 minutes to use a dictionary.

    All participants in the training will be given the opportunity to sit for the exam on the last day of the training (Day 4) before the business simulation starts. 


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