Overview
Understanding of Product Value Streams
Learn how to manage digital products as end-to-end value streams that connect business goals, customer needs, delivery, and operations.
Ask the Expert
Discuss real product and service management challenges with accredited trainers experienced in modern digital operating models.
Get ITIL® Product 5 Certified!
Build the knowledge needed to approach the ITIL® Product (Version 5) exam with confidence and apply the practices in real environments.
Your ITIL® 5 Learning Journey
We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL® 5 Foundation journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Pre-reading materials to kick-start your learning process
- Technical Support for the tools and platforms that we use
- Time blocking your calendar and providing a Digital Dashboard with course information and instructions
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- 1 year access to group exercises based on your business cases
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Additional Exam Preparation Session
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Badge for course completion
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Price Bundles
Certification Exam (included)
The total price includes the online proctored certification exam for the ITIL® Product (Version 5) training (€415 excl. VAT*), an E-book and Official Training Materials.
*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 75 EUR (excl. VAT) is added to the final price due to differences in region pricing.
Take2 Re-sit Option
PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €44 excl. VAT.
Mock Exam Option
To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for
€54 excl. VAT.
If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.
What You’ll Learn
1. ITIL Foundation Recap and Digital Products & Services Overview
- Introduction to digital products and digital services
- ITIL key concepts and guiding principles
- The ITIL Product and Service Lifecycle Model
- Value co-creation, outcomes, costs, and risks
- Service relationships and value streams
2. Discover
- Purpose of the ‘discover’ activity
- Product context and opportunity assessment
- User research, personas, and problem framing
- Product roadmaps and backlog refinement
- Discovery metrics, CSFs, and practical recommendations
3. Design
- Purpose of the ‘design’ activity
- Design thinking and human-centred design
- Product specifications and prototyping
- Design workflows, validation, and usability testing
- Design metrics, CSFs, and practical recommendations
4. Acquire
- Purpose of the ‘acquire’ activity
- Resource and supplier management
- Assessing sourcing options and procurement workflows
- Contracts, agreements, and governance
- Acquisition metrics, CSFs, and practical recommendations
5. Build
- Purpose of the ‘build’ activity
- Build planning and testing strategies
- Integration, development, and validation
- Build workflows and release preparation
- Build metrics, CSFs, and practical recommendations
6. Transition
- Introducing products and services into live environments
- Release and deployment coordination
- Change enablement and onboarding
- Transition readiness and validation
7. Operate
- Operating digital products and services
- Monitoring, event management, and operational workflows
- Performance, resilience, and operational support
- Continual operational improvement
8. Deliver
- Delivering value through digital services
- Service delivery models and customer interactions
- Experience management and service quality
- Managing expectations and outcomes
9. Support
- Service support and incident management
- Problem management and service restoration
- Knowledge management and user support
- Support workflows and operational efficiency
10. The ITIL Product and Service Lifecycle
- End-to-end lifecycle integration
- Value chain activities and lifecycle alignment
- Cross-functional collaboration and governance
- Continual improvement across the lifecycle
Instructors
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Emil Hristov
Service Delivery Manager @eu-LISA
Emil Hristov has over 17 years of experience in IT service management, technology operations, and project delivery. Emil holds certifications in ITIL® V4 Managing Professional, Google Cloud Architecture, and PMP® and is an accredited ITIL trainer.
Emil Hristov
Emil Hristov has over 17 years of experience in IT service management, technology operations, and project delivery. He currently manages large-scale IT systems with a focus on release and transition processes, ensuring operational stability and alignment with organizational goals.
In previous roles, Emil has successfully managed network and voice operations, led service delivery initiatives, and implemented process optimizations to enhance service quality and operational efficiency. His work in service management includes incident and problem resolution, service transitions, and change management, contributing to improved performance metrics and customer satisfaction.
Emil holds certifications in ITIL® V4 Managing Professional, Google Cloud Architecture, and PMP® and is an accredited ITIL trainer. His technical expertise includes telecommunications, cloud computing, and IT infrastructure.
Lyudmil Tsonev, Senior Talent Development Consultant at GTT
What I like the most during the training was the practical aspect of delivery. It was very well structured and prepares very well for the exam. Orlin was very positive and managed to capture my attention during the whole training. I think that the sepаration between the theoretical and practical aspect was very well structured.
Calendar
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12 – 13 Apr 2027
Frequently Asked Questions
What is ITIL® Product (Version 5)?
ITIL® Product (Version 5) is a certification focused on managing digital products and services across their lifecycle. It helps professionals align product strategy, delivery, operations, and continual improvement in modern digital environments.
Are there any prerequisites for attending the training?
To take the ITIL® Service (Version 5) certification exam, participants should hold either:
– ITIL® 4 Foundation certification
or
– ITIL® Foundation (Version 5)
What will I learn during the course?
You will learn how to:
– Apply ITIL concepts in AI-enabled digital environments
– Manage digital products through the ITIL lifecycle
– Align product capabilities with business goals
– Apply discovery, design, build, transition, delivery, and support practices
– Improve collaboration across product, service, and operational teams
Is the course practical or theory-based?
The course combines theory with practical examples, lifecycle scenarios, and real-world product and service management concepts to help participants understand how ITIL practices apply in modern organizations.
How is the exam delivered?
The exam is delivered online through PeopleCert and can be taken remotely with online proctoring.
Does this certification contribute toward higher ITIL qualifications?
Yes. ITIL® Product (Version 5) is part of the ITIL qualification scheme and contributes toward the ITIL Managing Professional designation.
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
