Overview
Lead Successful Transformation
Learn how to structure and lead transformation initiatives that connect strategic goals with effective execution and measurable outcomes.
Ask the Expert
Discuss real transformation challenges with accredited ITIL trainers who bring extensive experience in organizational change, service management, and modern digital operating models.
Get ITIL® Transformation 5 Certified
Prepare for the official ITIL® Transformation (Version 5) exam through practical examples, exercises, exam preparation quizzes, and mock exams.
Your ITIL® 5 Learning Journey
We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL® 5 Foundation journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Pre-reading materials to kick-start your learning process
- Technical Support for the tools and platforms that we use
- Time blocking your calendar and providing a Digital Dashboard with course information and instructions
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- 1 year access to group exercises based on your business cases
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Additional Exam Preparation Session
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Badge for course completion
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Price Bundles
Certification Exam (included)
The total price includes the online proctored certification exam for the ITIL® 4 Transformation training (€415 excl. VAT*), an E-book and Official Training Materials.
*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 75 EUR (excl. VAT) is added to the final price due to differences in region pricing.
Take2 Re-sit Option
PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €44 excl. VAT.
Mock Exam Option
To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for
€54 excl. VAT.
If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.
What You’ll Learn
1. Introduction to ITIL® Transformation
- ITIL guiding principles
- Digital products and services
- The four dimensions of product and service management
- The ITIL Value System
- The ITIL Product and Service Lifecycle
- The meaning and scope of transformation
- Disruptive and uncertain change
- Characteristics of an effective transformation approach
2. The ITIL® Transformation Model
- The four transformation layers: Governance, Positioning, Execution, and Learning
- The stages and steps of the ITIL Transformation Model
- Applying the model in real organizational environments
- Adapting transformation to ordered, complex, chaotic, and confused contexts
- Assessing end-to-end transformation scenarios
3. Transformation Patterns
- Initiation, governance, and execution patterns
- Selecting the right pattern for different transformation scenarios
- How patterns influence scope, sponsorship, timing, and delivery
- Connecting transformation patterns with the stages of the ITIL Transformation Model
4. Initiation Patterns
- Regulatory, compliance, and legal requirements
- Structural business change
- Reactive technology-driven change Internal improvement and remediation
- Market demand
- Selecting tools and techniques for different initiation patterns
5. Governance Patterns
- Business-as-usual governance
- Transformation governance
- Balancing control, flexibility, and value delivery
- Selecting the appropriate governance approach
- Aligning transformation decisions with organizational strategy
6. Execution Patterns
- The Implement execution pattern
- The Discover execution pattern
- The Contain execution pattern
- Selecting the appropriate pattern for different levels of uncertainty
- Applying execution patterns to practical transformation scenarios
7. Measurement, Learning, and Improvement
- Measuring transformation progress and outcomes
- Using evidence to support decisions
- Capturing and evaluating feedback
- Embedding lessons into the ITIL Value System
- Supporting continual learning and organizational resilience
8. Transformation Tools and Techniques
- Complexity thinking
- Value Stream Mapping
- Objectives and Key Results
- ITIL Maturity Model
- Theory of Constraints
- RACI and RASCI
- Stakeholder mapping
- Applying the right tool to different transformation scenarios
9. AI and Transformation
- AI-supported transformation readiness assessments
- Adaptive governance in AI-enabled environments
- The ITIL AI Capability Model
- The impact of AI and automation on transformation methods
- AI governance for responsible implementation
10. ITIL® and Other Frameworks
- Using ITIL and DevOps together
- Connecting ITIL and DevOps across the product and service lifecycle
- The role of project management in transformation
- Combining ITIL and PRINCE2 for structured organizational change
Calendar
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20 – 22 Jan 2027
-
13 – 15 Sep 2027
Frequently Asked Questions
What is ITIL® Transformation (Version 5)?
ITIL® Transformation is an advanced certification focused on how organizations can plan, govern, execute, and sustain transformation. It provides a structured model for managing complex change while delivering measurable value.
Who should attend?
This course is suitable for transformation leaders, change managers, IT and service managers, digital product managers, consultants, team leaders, and professionals involved in planning, leading, or supporting organizational transformation.
Are there any prerequisites for attending the training?
Participants must hold any ITIL® 4 certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) certification.
Does the course cover AI?
Yes. The course explores how AI supports transformation readiness and adaptive governance, as well as how the ITIL AI Capability Model can guide responsible AI adoption.
Is the course practical or theory-based?
The course combines official ITIL guidance with practical exercises, end-to-end scenarios, group discussions, and examples of transformation in different organizational contexts.
How is the exam delivered?
The exam is delivered online through PeopleCert and can be taken remotely with online proctoring.
Does this certification contribute toward higher ITIL qualifications?
Yes. ITIL® Transformation is a core module within the ITIL Version 5 certification scheme and contributes to the higher-level ITIL designations.
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
