Overview
This training aims to lay the foundations of effective process management practices by creating the environment to simplify and streamline processes with the objective to automate and/or move to RPA.
Topics covered are: assess and prioritize potential opportunities, scope process simplification projects in order to achieve long term organizational benefits. The basis for leading a simplification project is the use of quality management methods (Lean and Six Sigma). Focus is on project scoping: setting simplification objectives, KPIs, success factors, benefits realization as a result of the simplification.
The training provides guidance and best practices as well as practical tips based on a case study exploration.
Instructor
Meet our Master Black Belt certified trainer with more than 15 years of business experience in international environment who is here to help you master your knowledge and practices of Lean Six Sigma.
Rayna Ilieva, Master Black Belt
Rayna has extensive experience as process improvement consultant and trainer in quality methodologies. She holds MSc (Master of Science) degree in Strategic Quality Management from the University of Portsmouth, UK and the world recognized process improvement qualification Master Black Belt.
With proven track record in Quality Management, Project Management, Customer Research, Customer Service, Operations Management and Training Delivery, she is highly experienced Lean Six Sigma trainer supporting numerous companies transform the way they work by building capacity in employees and expand their professional expertise. Trained, coached and certified 1500+ professionals.
What you’ll learn
COURSE OBJECTIVES:
- Provide comprehensive introduction to process simplification methods and practices
- Master concepts of quality management & lean and six sigma
- Process selection and prioritization
- Roadmap for process simplification journey
COURSE MODULES:
- RPA enablers and challenges
- RPA pre-prerequisites
- Lean and Six Sigma basics for managing simplification projects
- Strategy for scoping process simplification projects
- Process simplification roadmap
- Managing process simplifications projects
- Controlling the results
- Assessing readiness to move to RPA development
Frequently Asked Questions
Who should attend?
The course is suitable for professionals engaged with process management; middle and top level managers; companies aiming to implement RPA / automation.
Are there any prerequisites for the training?
This course does not require any specific set of skills or previous certifications.
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