This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
We aim to make your learning experience highly customized and tailor it to your needs and requirements. That is why, we now offer you supplementary course materials that you can access anytime, anywhere, at your convenience. The materials are not a prerequisite for attending the training, but they can still help you warm up on the topic and come prepared and focused to the training center.
Find the supplementary materials for 10982 Supporting and Troubleshooting Windows 10 here:
IT Support: Cloud Fundamentals
You will be able to access the materials once we confirm your registration for the training.
Consultant & Trainer
Kiril Baranski specializes in infrastructure, virtualization, messaging, and cloud solutions. He has experience in Microsoft Technologies – Windows Server, Windows Networking, Windows Desktop, Hyper-V. He holds the Windows Server 2016 MSCA certification. He has participated in large-scale consulting projects where he was responsible for the active directory object identity synchronization and authentication and in Microsoft Technologies infrastructure projects.
What you’ll learn
- Implementing a Troubleshooting Methodology
- Troubleshooting Startup Issues
- Troubleshooting Hardware and Device Drivers
- Troubleshooting Remote Computers
- Resolving Issues with Network Connectivity Issues
- Troubleshooting Group Policy
- Troubleshooting User Settings
- Troubleshooting Remote Connectivity
- Troubleshooting Resource Access Within a Domain
- Troubleshooting Resource Access for Clients That Are Not Domain Members
- Troubleshooting Applications
- Maintaining Windows 10
- Recovering Data and Operating System
Frequently Asked Questions
Who should attend?
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.
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