Overview
This course will introduce participants to Microsoft 365 Copilot Chat and its core capabilities. They will learn how to access and navigate the tool, use work and web grounding effectively, and apply prompt-writing best practices. Through practical examples, participants will discover how Copilot Chat can help them find information, generate content, and complete everyday tasks more efficiently.
What you’ll learn
Module 1: Get started with Microsoft 365 Copilot Chat
– Understand the purpose of Copilot Chat.
– Access and navigate the interface.
– Learn the difference between work and web grounding.
– Start using Copilot Chat effectively.
Module 2: Write effective prompts to achieve optimal results
– Learn the key elements of a prompt.
– Apply prompting best practices.
– Use the Prompt Gallery.
– Improve the quality of AI-generated responses.
Module 3: Work smarter with Microsoft 365 Copilot Chat
– Use AI-powered features to improve productivity.
– Collaborate in real time.
– Streamline everyday work.
– Work within a secure enterprise environment.
Instructor
Angel Georgiev
Sales & Training Portfolio Product Manager
Angel Georgiev has over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
Angel Georgiev
Angel Georgiev is a Sales & Training Portfolio Product Manager in ITCE with over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
At ITCE, he leads the development and management of a comprehensive training portfolio covering Microsoft, AWS, ServiceNow, and AI certification programs. He works closely with enterprise clients to scope and structure tailored learning solutions, supports presales activities, and ensures alignment between training offerings, market demand, and technology trends.
In parallel, he delivers training and consultancy focused on ITIL, Agile practices, IT Service Management (ITSM), ServiceNow practitioner workshops, and Artificial Intelligence, combining practical implementation experience with structured learning approaches. His work includes designing training content, delivering practical sessions, and supporting organizations in adopting process frameworks and modern technology practices.
Certifications
- AI+ Ethics™
- AI+ Foundation™
- AI+ Certs Certified Trainer
- AI+ Executive™
- AI+ for Everyone™
- AI+ Prompt Engineer™
- ITIL® 4 Foundation
Accreditation
ITCE is a Microsoft accredited Solutions Partner for Data & AI.
Calendar
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3 – 3 Dec 2026
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19 – 19 Mar 2027
Frequently Asked Questions
Who should attend?
The course is designed for business users and anyone interested in learning the basics of Microsoft 365 Copilot Chat to enhance their daily work and productivity. No prior technical knowledge is required.
Are there any prerequisites for this course?
Participants should be familiar with accessing and using Microsoft 365 applications. No prior AI or technical experience is required.
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