Overview
This course introduces Microsoft 365 Copilot agents and SharePoint agents, showing how business users can create, manage, and use AI-powered assistants without coding. Participants will learn how agents can automate tasks, answer questions, surface information, and streamline everyday business processes. Through hands-on exercises, they will gain practical experience building and using agents in Microsoft 365 Copilot Chat and SharePoint.
What you’ll learn
Module 1: Get Started with Agents
– What are agents?
– Who can create and use agents?
– Explore the benefits of using agents.
– Enhance collaboration using agents.
– Examine IT governance controls for agents.
Module 2: Explore Prebuilt Microsoft 365 Copilot Agents
– Examine the Analyst agent.
– Examine the Researcher agent.
– Examine the Prompt Coach agent.
– Examine the Idea Coach agent.
– Examine the Writing Coach agent.
– Explore when and how to use each agent.
Module 3: Build and Manage an Agent
– Examine the tools used to create agents.
– Explore the components of an agent.
– Create an agent in Copilot Chat.
– Create an agent in SharePoint.
– Test, edit, and manage agents.
Module 4: Share and Use Agents
– Share an agent with other users.
– Share an agent in Microsoft Teams.
– Interact with agents.
– Support collaboration through shared agents.
Instructor
Angel Georgiev
Sales & Training Portfolio Product Manager
Angel Georgiev has over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
Angel Georgiev
Angel Georgiev is a Sales & Training Portfolio Product Manager in ITCE with over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
At ITCE, he leads the development and management of a comprehensive training portfolio covering Microsoft, AWS, ServiceNow, and AI certification programs. He works closely with enterprise clients to scope and structure tailored learning solutions, supports presales activities, and ensures alignment between training offerings, market demand, and technology trends.
In parallel, he delivers training and consultancy focused on ITIL, Agile practices, IT Service Management (ITSM), ServiceNow practitioner workshops, and Artificial Intelligence, combining practical implementation experience with structured learning approaches. His work includes designing training content, delivering practical sessions, and supporting organizations in adopting process frameworks and modern technology practices.
Certifications
- AI+ Ethics™
- AI+ Foundation™
- AI+ Certs Certified Trainer
- AI+ Executive™
- AI+ for Everyone™
- AI+ Prompt Engineer™
- ITIL® 4 Foundation

Accreditation
ITCE is a Microsoft accredited Solutions Partner for Data & AI.
Calendar
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5 – 5 Feb 2027
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14 – 14 May 2027
Frequently Asked Questions
Who should attend?
The course targets everyday Microsoft 365 business users. No programming experience is required to create Microsoft 365 Copilot Chat agents and SharePoint agents.
Are there any prerequisites for this course?
Participants should be familiar with accessing and using Microsoft 365 applications. No prior AI or technical experience is required.
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