Overview
This course introduces AI-powered assistants and their role in everyday work. Participants will learn how to research information, create content, summarize data, and improve productivity. They will gain an understanding of the fundamentals of generative AI and how AI assistants work. Through practical exercises, they will develop effective prompting skills and learn how to use AI tools confidently and efficiently.
What you’ll learn
Introduction: Course overview, learning objectives, prerequisites, and how AI and Copilot can improve productivity.
What is Microsoft Copilot?: Overview of Microsoft Copilot and Microsoft 365 Copilot, key features, differences between the two, and common personal and business use cases.
What can Microsoft Copilot do?: Research and information gathering, content creation, summarization, task management, productivity assistance, and examples of how Copilot helps in everyday work.
How does Microsoft Copilot work?: Basic concepts of generative AI, Large Language Models (LLMs), how prompts and context influence responses, data grounding, responsible AI, limitations, and accuracy considerations.
Use effective prompts: Prompt-writing best practices, providing context, defining goals, refining prompts, and improving the quality of AI-generated responses.
Exercise: Explore Microsoft Copilot: Add measures to Power BI Desktop models
Knowledge Check: Review questions to validate understanding of Copilot capabilities, how it works, and prompt-writing techniques.
Instructor
Angel Georgiev
Sales & Training Portfolio Product Manager
Angel Georgiev has over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
Angel Georgiev
Angel Georgiev is a Sales & Training Portfolio Product Manager in ITCE with over 20 years of experience in designing and delivering enterprise learning solutions in the context of digital transformation. His work focuses on enabling organizations to build capabilities through structured training programs aligned with business and technology needs.
At ITCE, he leads the development and management of a comprehensive training portfolio covering Microsoft, AWS, ServiceNow, and AI certification programs. He works closely with enterprise clients to scope and structure tailored learning solutions, supports presales activities, and ensures alignment between training offerings, market demand, and technology trends.
In parallel, he delivers training and consultancy focused on ITIL, Agile practices, IT Service Management (ITSM), ServiceNow practitioner workshops, and Artificial Intelligence, combining practical implementation experience with structured learning approaches. His work includes designing training content, delivering practical sessions, and supporting organizations in adopting process frameworks and modern technology practices.
Certifications
- AI+ Ethics™
- AI+ Foundation™
- AI+ Certs Certified Trainer
- AI+ Executive™
- AI+ for Everyone™
- AI+ Prompt Engineer™
- ITIL® 4 Foundation
Accreditation
ITCE is a Microsoft accredited Solutions Partner for Data & AI.
Calendar
-
13 – 13 Nov 2026
Full -
12 – 12 Mar 2027
Full
Frequently Asked Questions
Who should attend?
This course is ideal for anyone new to Microsoft Copilot or generative AI – students, professionals across all business functions, and anyone curious about AI. No technical background is required, though basic computer literacy and familiarity with Microsoft 365 applications is recommended.
Are there any prerequisites for this course?
No prior experience with AI, Copilot, or programming is required. This course is designed for beginners and business users who want to understand and use AI-powered productivity tools effectively.
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