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    Instructor

    Martin Iozev

    Senior ITOM & CSDM Consultant

    Martin Iozev has over 25 years of experience in telecom and IT service management. He spent 10 years at Cisco, working in telecommunications, computer networks, and implementation projects.

    What’s for you in this webinar?

    Many organizations use ITIL to bring order to the delivery and support of IT services. But strong processes are not enough without the right data and the right connections in the CMDB. The ServiceNow Common Service Data Model (CSDM) defines how information is organized and linked across applications and solutions, so that ITIL practitioners are supported by reliable service models and effective governance.

    In this webinar, we show how ITIL and ServiceNow CSDM together create a practical structure where process, data and tools work together. Focus on CMDB, governance and measurable impacts for the business.

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