Where agentic AI meets everyday IT operations
Move from repetitive work to greater autonomy across IT.
27 October | 17:00 – 18:30 EET | Online Event
Register now!
Overview & Agenda
Are your IT operations teams spending too much time on repetitive work while the cost of delivering IT services continues to grow?
Join us to see what ServiceNow AI can already do in everyday IT operations. This event is not about AI hype or predictions about the future. We will focus on what is available today through specific ServiceNow use cases.
You will see how AI can support an incident from the moment it is logged and route it to the right team faster. It can also identify potential change conflicts before they cause disruption and reduce manual work in request fulfillment. We will also explore how Native AI Conversations and Voice Agents can support employees with common requests.
Beyond the technology, we will look at the business value. How can AI reduce ITSM costs and free up team capacity? How can leaders measure the return on their investment? Value and cost dashboards will help us answer these questions through clear estimates and measurable outcomes.
A special part of the session will be the participation of Antoine Bovin, AI Domain Architect at ServiceNow and Angel Atanasov, IT Service Operations Leader at Coca-Cola HBC, who will share their perspective on where ServiceNow AI is today and how it is being applied in practice.
- 17:00 – 17:05 – Welcome & Introduction
- 17:05 – 17:10 – AI in ITSM: Market Trends & Direction
- 17:10 – 17:25 – Agentic AI in IT Operations: Live Demo – Part I
See how ServiceNow AI supports everyday IT tasks such as incidents, requests, changes, and employee services. - 17:25 – 17:35 – Client Perspective: AI in Practice
Explore a real client example of how ServiceNow AI is being used in practice, what has changed, and ROI. - 17:35 – 17:50 – Agentic AI in IT Operations: Live Demo – Part II
Discover how ServiceNow AI handles complex tasks and how teams can measure performance, costs, and business value. - 17:50 – 18:00 – Where ServiceNow is Heading
- 18:00 – 18:10 – Bringing AI Potential into Practice
- 18:10 – 18:30 – Q&A
Speakers
Antoine Bovin
AI Domain Architect at ServiceNow
Antoine Bovin
Antoine is a ServiceNow AI specialist based in Lausanne, running (POC) proof-of-concept engagements with customers across Switzerland, Austria, and Central and Eastern Europe, spanning every industry. Before moving into the ServiceNow world, he spent 6 years at Salesforce, giving him a deep grounding in enterprise software and the customer challenges that come with it.
Angel Atanasov
IT Service Operations Leader at Coca-Cola HBC
Angel Atanasov
Angel leads IT Service Operations in a complex, multi-vendor environment at Coca-Cola Hellenic Bottling Company globally. His focus is on building scalable and resilient operations – improving service stability, performance, and customer experience through strong governance, automation, and data-driven decision-making.
Angel has led multiple large-scale transformations and vendor transitions, and continues to drive operating model evolution across SIAM, ITSM, and AIOps. I work closely with product and platform teams to enable efficient, reliable, and future-ready IT operations.
Emanuil Mavrodiev
ServiceNow Consultant and Trainer
Emanuil Mavrodiev
Emanuil focuses on designing and delivering ServiceNow solutions that enhance service visibility, improve operational workflows, and align with enterprise architecture.
Emanuil has participated in end-to-end ServiceNow implementations across the Banking, Technology, Manufacturing, Transportation, and Retail sectors, covering ITSM, SPM, and platform-wide data modeling. His experience includes working with the Common Service Data Model (CSDM) to ensure that services, portfolios, and configuration items are accurately represented and effectively managed across the platform.
As a ServiceNow product owner, he leads full lifecycle implementations, owning backlog management, stakeholder alignment, and iterative delivery. His approach integrates both technical acumen and business value realization.
Beyond delivery, he is a skilled trainer in Agile, Project Management, AI, and ServiceNow Practitioner Workshops, equipping business stakeholders and teams to adopt the platform fully.
Certifications
- ServiceNow Certified System Administrator
- ITIL Foundation
- PMI – Agile Certified Practitioner
- AI Executive+
Martin Kirilov
Senior ServiceNow Account Executive at ITCE
Martin Kirilov
Martin is a Senior ServiceNow Account Executive at ITCE, focused on helping organizations understand where ServiceNow can bring real value to their business and operations. His background combines enterprise sales, customer engagement, and business development, with a strong focus on building long-term relationships and turning complex customer needs into practical solutions.
What’s for you in this event?
Where AI makes sense
Know where AI can make a real difference in your IT operations and which use cases are worth investing in.
Build the business case
Get a clearer picture of the business case behind ServiceNow AI, including its potential impact on ITSM costs, team capacity, and service quality.
Define your next step
Leave with practical ideas for your next step, whether you are already using ServiceNow AI or still deciding where and how to start.
Who should attend?
This event is for professionals responsible for IT operations, service management, and technology decisions who want to understand where ServiceNow AI can bring measurable value. It is relevant for both existing ServiceNow customers and organizations currently evaluating the platform and its AI capabilities.
- CIOs and IT Leaders
- ITSM and ServiceNow Leaders
- ServiceNow Platform and Product Owners
- Organizations considering ServiceNow
- IT Operations Professionals
- Digital Transformation Managers
