Integrate your SAP Task Center with ServiceNow
Consolidate all assignments from your SAP and ServiceNow platforms into a single, unified list.
Enhanced efficiency. Real-time updates. Better visibility.
Toggling between your SAP and ServiceNow platforms to manage incidents and approvals?
Now manage and modify tasks within the SAP Task Center
interface, with updates instantly reflected in ServiceNow.
Real-Time Updates and Collaboration
Get any changes made to tasks within the SAP Task Center instantly reflected in ServiceNow, and vice versa. This real-time synchronisation facilitates the collaboration between teams working across the two platforms, eliminating silos and facilitating coordination in resolving business-critical tasks.
Faster incident resolution
Get your incidents resolved quicker due to reduced time spent navigating between the SAP and ServiceNow platforms.
Reduced number of SLA breaches
With improved visibility and control over incidents and approvals, teams can prioritise more effectively, ensuring timely responses and meeting service level agreements consistently.
Experience simplified, more intuitive and efficient task completion.
With TaskConnect integration, you no longer need to toggle between the two platforms or manually track changes in incidents and approvals. Now, you can manage tasks from both platforms within the SAP Task Center interface.
Working with ITCE team on SAP Task Center SPI integration with a third-party application was a pleasure. Due to the wonderful collaboration, most of the integration tasks were done very quickly and efficiently. Even more challenging topics like authentication and SAP Identity Services integration were addressed efficiently and in a timely manner.
Ivan Vasev
Expert Product Owner at SAP
TaskConnect: the first application to integrate SAP Task Center with a third-party system.
Our team worked hand in hand with SAP architects and technical consultants to develop a solution that offers seamless connectivity, optimal performance, and reliability.
Supercharge your incident management with 3 simple steps
Step 1
The individual seeking help or encountering an issue submits an incident ticket via ServiceNow. This can be accomplished through different channels such as the ServiceNow portal, backend, or the NowMobile application. The requester completes a form providing details regarding the incident.
Step 2
Once the incident is submitted in ServiceNow, all related information is synced with the SAP Task Center, including subsequent changes and work notes. This ensures the SAP Task Center user has all necessary information to resolve the incident. The fulfiller then fills out a form with the resolution code and notes.
Step 3
After the incident is resolved in the SAP Task Center, all resolution information is automatically synced to ServiceNow. The requester reviews the resolution and, if satisfied, closes the ticket in ServiceNow. If the issue persists, they can revert the incident to “In Progress,” allowing the support team to continue their investigation via the SAP Task Center.
Integration Guide
Our Integration Guide will walk you through the entire process of building and implementing your integration.
Single entry point
for all tasks
Have all your incidents and approvals from ServiceNow visible and ready to process in your SAP Task Center. Have clear visibility over all your work-related tasks in one list.
Bi-Directional Access to Live Data
Instantly synchronize all changes made in SAP or ServiceNow to the other platform, eliminating duplicated efforts and ensuring up-to-date information across both platforms.
Shorter completion time
Complete your business-critical tasks in record time. Focus on task completion rather than platform switching and information searching.
Customizable forms
Have the flexibility to customise the forms and decide which information you want to have visible with higher priority.
Enhanced Team Collaboration
Facilitate seamless collaboration among teams through centralized incident management and task completion, reducing communication silos.
Enhanced User Experience
Enjoy an intuitive interface across both platforms, minimising the learning curve and enhancing overall user satisfaction.
Ready to integrate your ServiceNow assignments into SAP Task Center?
Book a meeting with ITCE team to get started.
- Free consultation with our specialists.
- Demonstration of the solution in action.
- Offer tailored to your specific requirements.
Frequently Asked Questions
1. How much does TaskConnect cost?
The cost varies based on the number of users and tasks to be synchronised. To provide a tailored offer, we recommend scheduling a product demo with our team to better understand your specific needs.
2. Do I need additional plug-ins to use TaskConnect?
No, additional plug-ins are not required. You only need the latest version of the SAP Task Center.
3. How can I configure TaskConnect?
A step-by-step configuration manual is available to guide you through the setup process. Additionally, our team is ready to provide support if needed.
4. What if I encounter issues with the integration?
You can contact our support team via email at taskconnect.support@itce.com. We’re here to assist you with any integration-related problems.
5. Should I expect regular product updates?
Certainly, we continually enhance the integration based on user feedback and technological advancements. Any updates will be promptly communicated through our release notes or updates page.
6. How secure is my data when using TaskConnect?
We implement stringent security measures to safeguard your data during transit and storage. Both the SAP and ServiceNow platforms adhere to industry-standard security protocols.