ITIL® 4 Foundation in Practice is returning!

Starting your journey into the world of IT Service Management with ITIL® might seem challenging at a glance. Even for someone experienced in IT there are a lot of new (or expanded) concepts, practices and terminology to be acquainted with. And as with every new adventure, the first step is the hardest one you make.

Kick-start your ITIL Journey!

For over 20 years ITCE has been the pioneer of providing ITIL training in the region, coaching thousands of successful IT specialists in their continuous learning path. The steppingstone for many of those is ITIL® 4 Foundation. The years of experience of our ITIL® certified trainers had proven that the best approach to understanding the concepts discussed during the 3 days of ITIL® Foundation training is to extend the training course with one additional day to cover the process of putting those concepts to practice. This is why we developed our ITIL® 4 Foundation in Practice course – one of the most demanded trainings up until early 2020. The fourth day of the training was both practical exercise and time to discuss what the group has learned in preparation for their ITIL® 4 Foundation exam. However in early 2020 the whole world stopped for the moment and everything changed to being less in-person and more remote.

The Newly Adjusted ITIL® 4 Foundation in Practice

Adjusting to this new normal we are re-introducing ITIL® 4 Foundation in Practice. In this renewed 4-day course we are providing you – our trainees, with the additional day to put to practice and test their new skills in online practice. Aligned with the global trends you will be put in charge of digital transformation of a complex enterprise in the interactive business simulation – DTX-i Digital Transformation Simulation. You will have to guide your company through months of stabilizing operations, developing new solutions and changing the focus to more customer-oriented approach. All this while discussing and comparing your strategy with that of the other participants of your group. Before and after each round of the simulation the group will receive feedback and guidance for our trainers in order to consolidate your knowledge in the best practices implemented by ITIL® 4.

We have already tested our business simulation in closed group, and this is what one of our trainees – Emil Karaasenov, a transformational leader in multinational IT enterprise has to say about the business simulation:

“The Digital Transformation Simulation (DTXi) was excellent in more than one way. We learned a lot about Service Management, Agile and DevOps and how to approach the challenging task of transforming your business process. The simulation was very engaging, and it prompted interaction with our colleagues. I only wish we had two days to run the simulation and have even more time for discussions with the team. Overall, it was very fun and energizing experience that showed us a creative way to learn new things.”

Don’t miss your chance to start your ITIL® 4 journey strong! Join our ITIL® 4 Foundation in Practice group in early 2023 – 7-10 March. If you need more information, want to have a customized group aligned to the goals of your team or simply want to discuss if this is the right training for you, do not hesitate to contact us at

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