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ITIL® 4 Update

Get introduced to and certified for ITIL® 4, the global standard for IT Service Management, now updated to the needs of the modern digital world.
Whether you have advanced in the v3 certification scheme or are new to ITIL®, read below to find out what ITIL 4 training course is most suitable for you.

Understand how the best practice has evolved

As the latest edition of the standard for IT Service Management, ITIL 4 gives an up-to-date perspective on how organizations and practitioners should approach service management.
In addition, this update is community-driven, and its main focus is on integrating traditional ITIL with best practices from the worlds of DevOps, Agile, and Lean.

ITIL 4 helps businesses navigate the technological era, which slowly breaks through in almost every industry on a global scale. Furthermore, in a welcoming and familiar landscape, ITIL 4 takes IT industry forward into digital transformation, DevOps, product management, cloud, artificial intelligence (AI), automation, and more.

ITIL 4 training courses at ITCE:

ITIL 4 Foundation in Practice

Understand ITIL 4 and key concepts from Agile, DevOps, and Lean and take part in an interactive business simulation.

This course is the best choice for the new generation of IT professionals.
ITIL 4 Foundation in Practice covers many new concepts that will be explained through real-world examples and valuable tips.
Following the theoretical part, an interactive business simulation will give you the chance to put everything you’ve learned into practice.
Learn more >>

ITIL®4 Managing Professional (MP) Transition

Learn why ITIL 4 is a must-have tool in the digital age and make a smooth transition to ITIL 4.

This bridge course recognizes those who have already advanced in the v3 certification path and aims to provide a smooth transition to ITIL 4. The course will also provide you with an overview of various modern frameworks (DevOps, (Scaled) Agile, etc.) and their application in ITIL 4.
Learn more >>

ITIL® 4 Managing Professional (MP) Transition enables those with 17 ITIL® v3 credits or an ITIL® Expert certification to transition their existing level of competence into the new ITIL 4 certification scheme. Those who complete the module and the exam successfully, will gain ITIL® Managing Professional (ITIL® MP) designation. Note that the ITIL® 4 Managing Professional (MP) Transition examination is now included in the training course.

ITIL®4 Specialist: Create, Deliver and Support

Learn how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services.

ITIL® 4 Specialist: Create, Deliver and Support covers the core activities and four dimensions of service management as well as the creation of services and offers and in-depth understanding of service quality and improvement methods. The training is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

This training is part of the ITIL® 4 Managing Professional stream.

ITIL® 4 Strategist: Direct, Plan And Improve

Gain the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction.

ITIL® 4 Strategist: Direct, Plan and Improve is for practitioners with significant experience in IT service management. The training relates to the value chain activities Plan, Improve and Engage. The course particularly covers Governance, Planning, Communications, Organizational Change and the Continual Improvement Model in detail.

This training counts toward both the ITIL® 4 Managing Professional and Strategic Leader streams.

ITIL Accredited Training Organization


ITCE is Accredited Training Organization for ITIL® Courses.

ITIL 4 Certification Scheme

The ITIL 4 certification scheme starts with ITIL Foundation, which is already available at ITCE. We offer different courses depending on your previous knowledge and existing ITIL certifications:
ITIL® 4 Foundation
ITIL® 4 Foundation in Practice

The modules ITIL® 4 Specialist: Drive Stakeholder Value and ITIL® 4 Specialist: High Velocity IT are expected in the first half of 2020. ITIL® 4 Strategic Leader modules will be available in the second half of 2020. Check this page regularly for updates on the ITIL® 4 certification scheme and new ITIL 4 training courses at ITCE.

The full ITIL4 certification scheme will include the following modules:

The ITIL 4 certification scheme
Read more about ITIL 4 FAQ’s guide here.

If you are thinking of starting your ITIL journey with the new ITIL4, leave your contacts here. We will get in touch with you to discuss your interest and provide you with the necessary information on courses and certification levels.

Learn from the best ITIL experts

Our accredited trainers have led hundreds of ITIL training courses.

ITCE is one of the pioneers of providing ITIL training in the region. Above all, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.

Orlin Marinov ITCE

Orlin Marinov

Partner & Senior Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Ask the Expert

Joining an ITIL 4 training gives you great opportunities to engage in discussions with the trainer and the other participants on integrating traditional ITIL with DevOps, (Scaled) Agile, and Lean best practices at your organization.

Sign Me Up!

There’s Never Been a Better Time To Become ITIL 4 Specialist!

Fill out the form and start your ITIL 4 journey Today!l

Leave your contacts below to discuss which will be the best transition approach for you and claim your special offer for the new ITIL 4 courses.

Once you submit your registration, we will get in touch with you to confirm your interest and attendance. We will also provide you with information about upcoming trainings and special offers.

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