Get introduced to and certified for ITIL® 4, the global standard for IT Service Management, adapted to the needs of the modern digital world. Whether you have advanced in the v4 certification scheme or are new to ITIL®, read below to find out what ITIL 4 training course is most suitable for you.
Understand how the best practice has evolved
As the latest edition of the standard for IT Service Management, ITIL 4 gives an up-to-date perspective on how organizations and practitioners should approach service management. In addition, this update is community-driven, and its main focus is on integrating traditional ITIL with best practices from the worlds of DevOps, Agile, and Lean.
“ITIL 4 is supporting individuals and organizations to navigate the Fourth Industrial Revolution.”
Axelos
ITIL 4 helps businesses navigate the technological era, which slowly breaks through in almost every industry on a global scale. Furthermore, in a welcoming and familiar landscape, ITIL 4 takes IT industry forward into digital transformation, DevOps, product management, cloud, artificial intelligence (AI), automation, and more.
The full ITIL4 certification scheme includes the following modules:
ITIL 4 Training Courses at ITCE
Check this page regularly for updates on the ITIL® 4 certification scheme and new ITIL 4 training courses at ITCE.
Getting Started with ITIL 4:
ITIL® 4 Foundation
Understand ITIL 4 and key concepts from Agile, DevOps, and Lean. This course is the best choice for the new generation of IT professionals. ITIL® 4 Foundation covers many new concepts that will be explained through real-world examples and valuable tips.
ITIL 4 Practice Manager (PM):
ITIL® 4 Specialist: Monitor, Support and Fulfil
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.
ITIL®4 Specialist: Create, Deliver and Support
Learn how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services. ITIL® 4 Specialist: Create, Deliver and Support covers the core activities and four dimensions of service management as well as the creation of services and offers an in-depth understanding of service quality and improvement methods.
The training is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
This training is part of the ITIL® 4 Managing Professional stream.
ITIL 4 Managing Professional (MP):
ITIL®4 Specialist: Create, Deliver and Support
Learn how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services. ITIL® 4 Specialist: Create, Deliver and Support covers the core activities and four dimensions of service management as well as the creation of services and offers an in-depth understanding of service quality and improvement methods.
The training is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
This training is part of the ITIL® 4 Managing Professional stream.
ITIL® 4 Specialist: Drive Stakeholder Value
Learn more about the ‘engagement’ activities relating to interactions and touchpoints with various kinds of stakeholders. ITIL® 4 Specialist: Drive Stakeholder Value is aimed at ITSM practitioners with significant experience and relates to the Engage value chain activity as that relates to some of the more ‘technical’ activities of Design&Transition, Obtain/Build and Deliver&Support and particularly covers the Customer Journey in detail.
This training is part of the ITIL® 4 Managing Professional stream.
ITIL® 4 Specialist: High-Velocity IT
Learn how to better manage the aspects of IT where ‘time is of the essence’. ITIL® 4 Specialist: High-Velocity IT relates to the need for (and methods of) rapid action throughout the service value chain, from innovation at the start, through development and operations, to actual realization of value.
This training is part of the ITIL® 4 Managing Professional stream.
ITIL® 4 Strategist: Direct, Plan And Improve
Gain the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. ITIL® 4 Strategist: Direct, Plan and Improve is for practitioners with significant experience in IT service management. The training relates to the value chain activities Plan, Improve and Engage.
The course particularly covers Governance, Planning, Communications, Organizational Change and the Continual Improvement Model in detail.
This training counts toward both the ITIL® 4 Managing Professional and Strategic Leader streams.
ITIL 4 Strategic Leader (SL):
ITIL® 4 Strategist: Direct, Plan And Improve
Gain the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. ITIL® 4 Strategist: Direct, Plan and Improve is for practitioners with significant experience in IT service management. The training relates to the value chain activities Plan, Improve and Engage.
The course particularly covers Governance, Planning, Communications, Organizational Change and the Continual Improvement Model in detail.
This training counts toward both the ITIL® 4 Managing Professional and Strategic Leader streams.
ITIL® 4 Leader: Digital & IT Strategy
Learn how to develop and implement an effective IT and digital strategy to successfully handle digital disruption and drive success. ITIL® 4 Leader: Digital & IT Strategy is designed for IT leaders and aspiring leaders who are facing the challenge of responding to changing or novel customer needs and managing a robust and integrated digital strategy that meets business objectives.
This training is part of the ITIL® 4 Strategic Leader stream.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
Differences between ITIL Managing Professional and ITIL Strategic Leader:
- „Becoming an ITIL 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and directs business strategy.“ (AXELOS, ITIL 4 Strategic Leader)
- „The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.“ (AXELOS, ITIL 4 Managing Professional Certification)
Putting ITIL 4 in Practice
For individuals or teams embarking on their ITIL 4 journey, we provide an optional business simulation to help them put what they have learned in practice. This immersive experience can be integrated into the ITIL 4 Foundation course, either as an additional fourth day, or offered separately as a one-day stand-alone business simulation. We offer the following business simulations that address ITIL principles and you can choose the one which best suits your needs.
RunIT Digital Business Simulation
RunIT is a transformative digital business simulation game where users can gain first-hand knowledge of…
Digital Transformation (DTX-i) Simulation
DTX-i simulates a complex enterprise business model that educates players on the strategic Digital Transformation…
DevOps Business Simulation Game: The Phoenix Project
DevOps is about people and about collaboration and that is why, the best way for…
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Learn from the best ITIL experts
ITCE is one of the pioneers of providing ITIL training in the region. Above all, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin Marinov is co-founder and Partner at ITCE. He is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. Orlin is an accredited ITIL® Trainer and has led hundreds of ITIL courses, in which most of his groups achieved 100% success on the ITIL Foundation certification exam.
Alexandra Dokleva
Consultant
Alexandra is a Consultant and ServiceNow Architect specializing in Agile coaching and product ownership of the ServiceNow platform. Her most recent focus is oriented towards consulting of Agile and DevOps practices, leading organizations and teams to successful digital transformation journey, along with Project Management & Project Delivery of ServiceNow.
Alexandra Dokleva
Consultant
Alexandra is specializing in project management, business process consulting and administration on the ServiceNow platform. She is a ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist. She has participated as a consultant in large-scale, complex implementation projects where she has worked on the analysis, design and implementation of ITIL processes.
Prepare for the Certification Exam
Our accredited ITIL trainers have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Ask the Expert
Joining an ITIL 4 training gives you great opportunities to engage in discussions with the trainer and the other participants on integrating traditional ITIL with DevOps, (Scaled) Agile, and Lean best practices at your organization.
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