ITIL® 4 – What to Expect


The launch of the new ITIL® 4 guidance, the well-known framework for design, delivery and support of IT services, is planned for the coming months. The first dates for the new ITIL® 4 Foundation courses are already scheduled and open for registration. However, experts in the ITSM field are curious to learn what is new and different in the ITIL® 4 update.  

Generally, the ITIL® 4 Update will be the first large actualization of the ITIL® framework since 2011. Eight years are a long period considering the fast breakthrough of the new technologies lately.

Industry and community-driven Update

AXELOS was quite aware that the previous version of ITIL® –ITIL® v3 (2011 edition), any time soon will not manage to cover all the needs of the constantly changing and demanding IT industry. For this reason, for the last two years, AXELOS has engaged different professionals – ITSM practitioners, writers, reviewers and other experts to work closely with the Global ITIL Development Group to create more valid and satisfying framework. The Global ITIL Development group currently has over 2000 members from many of the world’s largest and most successful organizations. They participate in different surveys and debates and are active contributors in reviewing the update. Their insights, ideas and feedback have been crucial for the development of the new ITIL® 4.

What is new and different in ITIL® 4

The idea behind the update is helping and directing businesses into the new technological era, the Fourth Industrial Revolution. The speed of innovations in new technologies leaves traces in every industry globally. That is why the need of change in the way they work is enormous. The Fourth Industrial Revolution is characterized by a range of new technologies in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and more.

The ITIL® 4 update is designed to provide a practical and flexible basis that will support organizations throughout their digital transformation while fusing the human, digital and physical resources in order to compete within the modern business world and to align their IT operation with the emerging technologies.

The real value of ITIL® 4

The release of ITIL® 4, particularly creates much bigger context of the whole ITIL® framework. It highlights the technology and business world, how it is today and the new ways of working in the future such as Lean, Agile and DevOps. The new updated version promotes a holistic view of delivering products and services. Right from its start, the Foundation course, ITIL® underlines the importance of collaboration, transparency, automating where possible, and working holistically.


The update gives current ITSM practitioners the opportunity to gain new skills and practices from the worlds of DevOps and Agile.

The business and IT industries have previously criticized AXELOS it should develop ITIL® yet not replace it completely. Consequently, most of the core elements that make ITIL® so valuable to organizations remain in the ITIL® 4 update.

To summarize, ITIL® 4 is the best practice that supports organizations and navigates the constant change they struggle to manage. Furthermore, ITIL® 4 is the an absolute must for all organizations as it includes the best ITIL® things to date. It further extends IT and service operation to a new level. The main ideas for IT service management remain the same, but the context and environment have changed. So ITIL® 4 is here to help organizations manage those services in the new, more complex world.


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The first training dates for the ITIL® 4 Foundation in Practice and ITIL® 4 Foundation Bridge are already scheduled in ITCE.

Learn more about the training
here >>

If you have already attended ITIL
® training at ITCE – ITIL® Foundation or ITIL® Intermediate Course, please contact us to discuss the best transition approach for you and get a special offer for the new ITIL 4 courses.


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