ITIL® Version 5 gives leaders, teams, and partners a common language to align strategy, operations, and customer experience, without losing what already works. It’s practical, adaptable, backward compatible, and built to help organizations move faster, stay compliant, and deliver measurable value in a rapidly changing AI-driven digital world.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
ITIL® 5 – What’s changing and what’s staying the same?
The ITIL ® 5 qualification scheme begins with ITIL Foundation and progresses through eight advanced modules and one extension module. These advanced modules are organized into three learning streams, each leading to a professional designation:
Completing the required modules within a stream grants the corresponding designation. Learners who complete all three designations achieve the highest level of recognition:
- ITIL® AI Governance (Extension Module | Under Construction): This is the extension module within the ITIL® 5 qualification scheme. It focuses on responsible, ethical, and compliant adoption of artificial intelligence. The module addresses risk management, transparency, accountability, and regulatory considerations. The previous ITIL® 4 extension modules are not included in the ITIL® 5 scheme.
Transition from ITIL® v3 to ITIL® v5
| ITIL® 3 Qualification | ITIL® 5 Entry Point | Transition Option |
|---|---|---|
| ITIL® 3 Foundation | Start with ITIL® 5 Foundation | ITIL® 5 Foundation is recommended to cover new topics. |
| ITIL® 3 Intermediate or Capability (1–4 modules) | Start with ITIL® 5 Foundation | ITIL® 5 Foundation provides the recommended path forward. |
| ITIL® Expert (v3) (ITIL v3 Managing Across the Lifecycle (MALC) | Eligibility for ITIL® 5 Managing Professional | ITIL® Managing Professional Transition (MPT) module (under review). |
| ITIL® Master (v3) | Start with ITIL® 5 Foundation | ITIL® Managing Professional Transition (MPT) module (under review). |
*NOTE: ITIL® 5 is an evolution. Existing certifications retain value. Transition guidance is subject to confirmation following testing.
Transition from ITIL® v4 to ITIL® v5
| ITIL® 4 Qualification | ITIL® 5 Entry Point | Transition Option |
|---|---|---|
| ITIL® 4 Foundation | Valid as a prerequisite for ITIL® 5 advanced modules | Same regulation as currently exists in ITIL® 4. Respects investments already made. |
| ITIL® 4 Practice Manager | ITIL® Transformation to become ITIL® Practice Manager (v5) | Structured transition path using the designated transition module and assessment. Respects recent investments. |
| ITIL® 4 Managing Professional | Managing Professional Transition (MPT) course and exam to become an ITIL® Managing Professional (v5) | Covers new and updated content in Product, Service, Experience, and Transformation. Two exams focus on the changes. |
| ITIL® 4 Strategic Leader | ITIL® Transformation to become ITIL® Strategic Leader (v5) | Structured transition path using the designated transition module and assessment. Respects existing investments. |
| ITIL® 4 Master | Managing Professional Transition (MPT) course and exam to become an ITIL® Master (v5) | Covers new and updated content in Product, Service, Experience, and Transformation. Two exams focus on the changes. |
| If you have: | Transition Option: | Designation Path |
|---|---|---|
| ITIL® 4 Foundation + ITIL® 4 CDS + ITIL® 4 MSF | Take: – ITIL® 5 Transformation | ITIL® 5 Practice Manager |
| ITIL® 4 Foundation + ITIL® 4 MSF | Take: – ITIL® 5 Transformation | ITIL® 5 Practice Manager |
| ITIL® 4 Foundation + ITIL® 4 CDS | Take: – ITIL® 5 MSF – ITIL® 5 Transformation | ITIL® 5 Practice Manager |
| ITIL® 4 Foundation + ITIL® 4 CDS | Take: – ITIL® 5 Product – ITIL® 5 Service – ITIL® 5 Experience – ITIL® 5 Transformation | ITIL® 5 Managing Professional |
| ITIL® 4 Foundation + ITIL® 4 CDS + ITIL® 4 DSV | Take: – ITIL® 5 Product – ITIL® 5 Service – ITIL® 5 Experience – ITIL® 5 Transformation | ITIL® 5 Managing Professional |
| ITIL® 4 Foundation + ITIL® 4 CDS + ITIL® 4 DSV + ITIL® 4 HVIT | Take: – ITIL® 5 Product – ITIL® 5 Service – ITIL® 5 Experience – ITIL® 5 Transformation | ITIL® 5 Managing Professional |
| ITIL® 4 Foundation + ITIL® 4 CDS + ITIL® 4 DSV + ITIL® 4 HVIT + ITIL® 4 DPI | Take: – ITIL® 5 Managing Professional Transition Course | ITIL® 5 Managing Professional |
| ITIL® 4 Foundation + ITIL® 4 DITS | Take: – ITIL® 5 Transformation | ITIL® 5 Strategic Leader |
| ITIL® 4 Foundation + ITIL® 4 DITS + ITIL® 4 DPI | Take: – ITIL® 5 Transformation | ITIL® 5 Strategic Leader |
*NOTE: ITIL® 5 is an evolution. Existing certifications retain value. Transition guidance is subject to confirmation following testing.
The full ITIL® 5 certification scheme includes the following modules in ITCE:
ITIL® 5 Foundation
Prerequisite for all ITIL® designations.
ITIL® 5 Foundation is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. It establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.
ITIL® 5 Practice Manager
To earn the Practice Manager designation, candidates must complete ITIL® Foundation, choose one Practice Specialization Module and complete ITIL® Transformation. Each specialization includes five defined practices.
Monitor, Support and Fulfill (MSF)
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
Plan, Implement and Control (PIC)
- Change Enablement
- Deployment Management
- Release Management
- Service Configuration Management
- IT Asset Management
↓
To complete the Practice Manager designation, candidates must also complete ITIL® Transformation and pass the related exam.
ITIL® Transformation
This module equips professionals to design, plan, and manage improvements across the service value system. ITIL® Transformation only needs to be taken once, and the achievement applies across all designations.
ITIL® 5 Managing Professional
After completion of ITIL® Foundation and to earn the Managing Professional designation, candidates must complete the following courses:
↓
To complete the Managing Professional designation, candidates must also complete ITIL® Transformation and pass the related exam.
ITIL® Transformation
This module equips professionals to design, plan, and manage improvements across the service value system. ITIL® Transformation only needs to be taken once, and the achievement applies across all designations.
ITIL® 5 Strategic Leader
After completion of ITIL® Foundation and to earn the Strategic Leader designation, candidates must complete the following courses:
- ITIL® Strategy (under construction)
↓
To complete the Strategic Leader designation, candidates must also complete ITIL® Transformation and pass the related exam.
ITIL® Transformation
This module equips professionals to design, plan, and manage improvements across the service value system. ITIL® Transformation only needs to be taken once, and the achievement applies across all designations.
ITIL® 5 Master
ITIL Master is the highest designation within ITIL® 5. It is awarded to professionals who successfully complete all three designations:
ITIL® Master recognizes deep expertise and the ability to adopt and adapt ITIL® in complex and diverse real-world environments, positioning professionals as strategic contributors to digitaltransformation.
Unlock the future of IT Service Management with ITIL® AI Governance.
Who should have ITIL® 5?
Existing ITIL® Professionals (ITIL® 4 and ITIL® 3)
- ITSM
- Operations
- Service Managers
- Architects
Enterprise Leaders and Transformation Teams
- CIO
- CDO
- Head of Transformation
- Enterprise Architects
Product, Experience and Digital Teams (new to ITIL®)
- Product Managers
- CX Leaders
- Digital Delivery Teams
- Digital Support Teams
ITIL 5 goes beyond ITSM — as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value.
Putting ITIL® 5 in practice
For individuals or teams embarking on their ITIL® 5 journey, we provide an optional business simulation to help them put what they have learned in practice. This immersive experience can be integrated into the ITIL® 5 Foundation course, either as an additional fourth day, or offered separately as a one-day stand-alone business simulation. We offer the following business simulations that address ITIL principles and you can choose the one which best suits your needs.
Learn from the best ITIL® experts
ITCE is one of the pioneers of providing ITIL® training in the region. Above all, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Prepare for the Certification Exam
Our accredited ITIL® trainers have led hundreds of ITIL® courses, in which most of the groups have achieved 100% success on the ITIL® Foundation certification exam.
Ask the Expert
Joining an ITIL® 5 training gives you great opportunities to engage in discussions with the trainer and the other participants on integrating traditional ITIL with DevOps, (Scaled) Agile, and Lean best practices at your organization.
Blog Articles
ITCE becomes part of VISEO to expand ServiceNow capabilities
ITIL 4 to ITIL 5: What changes, what carries over, and how to transition
Postbank and ITCE join forces to deliver training for more than 500 employees
You can write a prompt but now what?
Short ServiceNow Australia CWM guide for Agile Teams
The AI Training that Works
Frequently Asked Questions
1. What is new in ITIL® 5
ITIL® (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
Key innovations include:
- Modern, Integrated and Comprehensive Approach
ITIL (Version 5) provides guidance that works across the entire organization – from leadership and strategy through to day-to-day operations – helping teams collaborate, align priorities, and consistently create value in both stable and fast-changing environments.
- AI-Native and Complexity-Ready
ITIL (Version 5) helps professionals work effectively in complex, AI-enabled environments by providing practical guidance on how to adapt, make informed decisions, and manage change as technology, business needs, and customer expectations evolve.
- Integration of Products and Services
ITIL provides end-to-end lifecycle guidance for digital products and services, integrating both for holistic management and value.
- Emphasis on Digital Experience
Digital experience is a core focus in ITIL (Version 5), helping professionals design, deliver, and improve digital products and services with greater visibility, collaboration, and understanding of how different stakeholders experience value.
- Continuity with Previous Versions
ITIL (Version 5) incorporates proven concepts and models from ITIL 4 and earlier, including the value system and guiding principles.
2. Are there any extension modules in ITIL® 5?
AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It focuses on establishing frameworks, policies, and controls to ensure AI is used responsibly, ethically, and in alignment with organizational and regulatory standards.
The ITIL 4 extension modules are no longer part of the ITIL (Version 5) qualification scheme, as their content has been absorbed into the broader ITIL guidance and future learning offerings, reflecting how the framework has evolved.
3. I have ITIL 4 Foundation certification. How should I go about transitioning to ITIL 5
ITIL 4 Foundation holders do not need to retake their Foundation certification. ITIL (Version 5) represents an evolution rather than a revolution, and ITIL 4 Foundation is fully recognized as a prerequisite for all advanced ITIL (Version 5) qualifications.
4. I have ITIL v3 Foundation certification. How should I go about transitioning to ITIL (Version 5)?
For candidates who have successfully completed the ITIL v3 Foundation, we recommend the ITIL (Version 5) Foundation training and successfully pass the examination to transition into the new certification scheme. Compared to ITIL v3, the ITIL (Version 5) Foundation introduces a significant amount of new content and updated practices, making refreshed training and certification essential. This ensures that professionals gain a solid understanding of the latest concepts and are fully prepared to apply ITIL (Version 5) in modern, dynamic business environments.
5. I have a single ITIL 4 certificate, but no ITIL 4 designation. What is the best way to continue my ITIL journey?
If you hold a single ITIL 4 certificate, you already have a valuable start in ITIL (Version 5) as ITIL certificates are recognized as pre-requisites for all ITIL (Version 5) advanced level certificates. The best way to continue your journey is to choose an ITIL (Version 5) path that aligns with your goals. Your ITIL 4 experience is not lost, it provides context and understanding that will make learning ITIL (Version 5) easier and help you connect proven best practices with the latest guidance in digital product and service management.