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Service Delivery Policy in View of COVID-19


Updated as of May 12, 2020

As the corona virus (COVID-19) continues to evolve, we appreciate your flexibility and understanding whilst we might be required to apply measures to protect ITCE employees and trainees in ITCE training center and maintain business continuity. 

As efforts to control the spread of COVID-19 continue, ITCE will continue to monitor the situation worldwide and will take appropriate action as advised by local authorities and government agencies.

Due to ITCE’s and our customers’ measures to protect employees and trainees, all training courses are taking place as online live training (Virtual Instructor-led Classroom) upon mutual agreement. 

All exams in our Testing Center are being rescheduled.

Updates on Training Delivery at ITCE

In the last few years, ITCE has delivered more than 50 instructor-led online or instructor-led hybrid training courses. Some parts of our portfolio are entirely online-based by design. To fulfill this demand, ITCE Training Center is equipped with all necessary resources and trainers are fully prepared to deliver a productive online training.

ITCE will put extra effort into monitoring the quality of the training courses and trainees’ satisfaction and is ready to provide the necessary compensation in case trainees’ needs are not met because of the conversion.

Online and Hybrid Training

Our highly qualified trainers and consultants have experience with online and hybrid forms of training they have led in order to fit clients’ needs and requirements. Take advantage of our customized formats of training to stay on track with your training from your home.

We are ready to share a variety of case studies of successful training deliveries we have done in the past including clients’ feedback.

ITCE Testing Center

ITCE Testing Center is closed until 01.09. (September 2020) and the exam schedule will be available from 01.09. at the earliest. All registrations in the period until then will be rescheduled.

If you have scheduled an exam in the period between 16.03. and 01.09., we will contact you to assist you with rescheduling your exam for a date and time which is convenient to you. In case you need further information and assistance, contact us.

Consulting Services

In order to protect the health of our employees, clients and partners, we suspend all business trips and meetings until 01.09.2020 (with the possibility of extending this period).

We are ready to hold all meetings in online format at any time. The platform we use is Microsoft Teams, but if needed we are flexible to work with other platforms as well.

All ITCE employees continue to adhere to good practices regarding the security of our clients’ information, regardless of the place of work.

We continue working with unaffected capacity and service delivery continuity – all support cases, incidents, problems will be served according to our standard collaboration practices.

Precautionary Measures

We care about the safety and well-being of our employees and trainees so we follow the best practices and recommendations to make sure we prevent the spread of the corona virus COVID-19:

We stay committed to our high quality services and helping our customers achieve their goals.

ITCE Physical Office Access Policy – prior to 13.03.2020

If you have recently been to a country that is highlighted as a virus hotspot or if you have symptoms of illness, please let us know in advance so that we can consider an alternative approach to your scheduled exam or training. 

Every visitor in our office will be asked to fill in a short questionnaire related to their recent travel history and health conditions. Based on the visitor’s answers, we can consider an alternative approach to their scheduled training, exam or meeting.


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