Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.
ServiceNow Partnership
Why ITCE?
Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises.
We are specialized in managing complex projects, analyzing business requirements and managing a great number of stakeholders and smoothly transferring knowledge to the business operations while delivering results with good pace by applying agile principles and practices.
Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.
Our Approach
ServiceNow Roadmap & Strategy
Analysis of the business objectives and requirements to secure a stable, reliable, and efficient (not over-engineered) implementation.
Implementation
Agile-based project management with fast first go-live. Knowledge-transfer to the team throughout the whole collaboration.
Training & User Adoption
Training and proven tactics to support user adoption and the change management process. A reliable advisor in the stakeholder management process.
Continuous Improvements & Enhancements
Support with ongoing ServiceNow enhancements, implementation of new applications, features, and functionalities and custom application development.
ServiceNow Solution Architects
Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.
Julia Oliveira
Partner, Consulting Solutions & Principal Consultant
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.
Dimitar Georgiev
Partner, Training Solutions & Principal Consultant
Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
Denitsa Deneva
Senior Consultant & Trainer
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
Krasimir Parushev
Partner, Tech Consulting Solutions & Principal Consultant
Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.
Introduce Improvements & Gain Additional Benefits Based on Specific Business Needs
Once you celebrate your initial ServiceNow go-live, there are great opportunities for improvements that can unlock the potential of the platform to a higher extend, reduce costs and improve your organisations productivity by implementing specific use cases based on your business needs. Find out more here.
Schedule a Meeting with Us!
Success Stories
ServiceNow Success Stories
Explore ITCE & ServiceNow Success Stories here.
We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.
Sorin Pavel,
Manager IT Service Operations at a large multinational company in the gaming industry
Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.
Natasa Jeremic,
Head of ITSM at PaySafe
Customers
