ServiceNow Solutions

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

ServiceNow Partner Levels

Why ITCE?


Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises.

We are specialized in managing complex projects, analyzing business requirements and managing a great number of stakeholders and smoothly transferring knowledge to the business operations while delivering results with good pace by applying agile principles and practices. 

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Our Approach

ServiceNow Roadmap & Strategy

Analysis of the business objectives and requirements to secure a stable, reliable, and efficient (not over-engineered) implementation.

Implementation

Agile-based project management with fast first go-live. Knowledge-transfer to the team throughout the whole collaboration.

Training & User Adoption

Training and proven tactics to support user adoption and the change management process. A reliable advisor in the stakeholder management process.

Continuous Improvements & Enhancements

Support with ongoing ServiceNow enhancements, implementation of new applications, features, and functionalities and custom application development.

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Nina Prodanova-Iozeva ITCE

Nina Prodanova-Iozeva

Managing Partner & Senior Consultant

Nina is a highly qualified consultant and leader with more than 20 years of experience in leading highly complex projects and transformations. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management.

Julia Oliveira ITCE

Julia Oliveira

Senior Consultant & Consulting Practice Manager

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

Dimitar Georgiev ITCE

Dimitar Georgiev

Senior Consultant & Training Manager

Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.

Orlin Marinov ITCE

Orlin Marinov

Partner & Senior Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to this extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.

Denitsa Deneva

Consultant & Trainer

Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.

Krassimir Parushev

Senior Trainer & Consultant

Krasimir Parushev is a Principle Implementation Consultant & ServiceNow Accredited Trainer specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.

Schedule a Meeting with Us!

Once you submit your registration, we will get in touch with you to confirm your interest and attendance.

Success Stories

Management Coaching Programs ITCE

ServiceNow Success Stories

Explore ITCE & ServiceNow Success Stories here.

Customers

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